Arrow Exterminators
Our Rating: 9
Call (877) 249-1484 to verify service in your area.
32 years in business
140 locations
500,000 customers
7 states
1,900 team members
About Arrow Exterminators
With a record of customer satisfaction and a reputation for excellence that matches that of its nationally-known competitors, Arrow is a family-owned company that has provided high-quality pest control services to thousands of families across the South for more than 50 years.
Our Rating
Despite its limited service area, Arrow’s dedication to the environment and certified commitment to customer service sets it apart from its competitors.
Reliability: 8 / out of 10
Features & Services: 10 / out of 10
Customer Service & Reviews: 8.5 / out of 10
Costs: 10 / out of 10
In This Review:
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Reliability
Family values infuse every aspect of this professional pest control business. Despite their gradual expansion into over 100 service centers across the South, the company presents itself as a highly efficient small, local company. A survey of customer reviews online fits this image: clients found technicians courteous, timely, and fun to work with, and most reviews contained nothing but high praise for the company’s work, saying that technicians were helpful with recurring problems and were able to find a solution right away. In addition, the company has received Quality Pro Mark of Excellence recognition, which indicates a high level of customer satisfaction.
Our Rating: 8 / out of 10
Pro
Arrow combines a family-owned business vibe with a solid record of customer satisfaction.
Con
While it is gradually expanding, Arrow’s locations are currently confined to the southeast.
Arrow’s goal is to become the country’s largest privately-held company within the pest control industry, and they are actively expanding their reach through acquisitions of other smaller enterprises. At the moment, however, its geographical range is limited: with 37 of its 100 service centers in Georgia and 20 in Florida, it has relatively few locations in the remaining 9 states it serves.
Features & Services Provided
Arrow provides a standard array of pest control services, including wildlife control. In addition, they offer some common extra services, including lawn care and moisture control. With the handyman and insulation services Arrow also provides, the company can serve as a one-stop-shop for all of your home care needs.
Our Rating: 10 / out of 10
Pro
Arrow Exterminators offers an extensive free inspection, which is extremely helpful for determining the full scope of a problem before giving an estimate.
Con
Arrow focuses on regional pests, so there’s a chance they won’t treat for your particular problem.
Here are some highlights of Arrow’s service offerings:
- Tackles a broad array of pests. despite its limited geographical reach, Arrow treats for the standard assortment of household pests, including termites, rodents, mosquitoes, and wildlife.
- “Green” treatment. Like a few of its national competitors, Arrow is GreenPro Certified by the National Pest Management Association, meaning that it uses environmentally-friendly products to treat for pests and routinely turns to pest control strategies with lower environmental impacts.
- STEPS program. Arrow’s Sustainability Through Environmental Practices and Solutions program is an all-encompassing guarantee for consumers that their pests will be treated in the least harmful way possible. Arrow does this through a three-step process of first inspecting the property, targeting the root cause of pests, and tailoring the treatment to the situation.
- Free inspection. As part of the STEPS program, Arrow offers a free home evaluation in which an Arrow technician looks for warning signs of the most common pests.
- 100% Satisfaction Guarantee. Also as part of the STEPS program, Arrow offers a 100% satisfaction guarantee, which includes a commitment to keep returning until a problem is solved. This guarantee lasts for 30 days after the initial treatment and includes free re-treatments or a money-back guarantee.
- Technician training. Like its nationally-known competitors, Arrow has created a proprietary training program—called Arrow University—that aims to train team members at all levels. In this way, Arrow technicians receive thorough training to identify common pests, learning all of the warning signs and behaviors of the most common ones.
- Quality Pro Mark of Excellence. Arrow has also received Quality Pro Mark of Excellence for their business practices, which includes their training efforts. This distinction has only been awarded to 3% of American pest control companies, which must meet high standards in customer satisfaction and business operations to receive it.
Customer Support & Reviews
People seem to be generally happy with the services that they receive from Arrow, with consistent reports of courteous and punctual technicians with very few problems reported, a trend reflected in the company’s QualityPro certification. Most reviews also reflected satisfaction with Arrow’s services, with customers saying that technicians frequently came up with effective approaches immediately and that the company was helpful if recurring problems arose. Communication issues did arise occasionally, with some customers having difficulty getting through to some locations.
Our Rating: 8.5 / out of 10
Pro
Many customers report working with Arrow for a long time and indicated a long history of satisfactory service.
Con
Arrow’s busiest locations reportedly sometimes have trouble responding immediately to customers.
“Thank you so much for taking care of the fleas in our basement. Never knew rodents could get in, or that they had so many fleas!!!”
-Connie B., Marietta, GA
Cost
The nature and severity of a pest problem can vary from region to region and from pest to pest. This makes an initial inspection essential, and Arrow provides free inspections and estimates. What’s more, the company does not require annual contracts to provide service, ensuring that treatment will be tailored to fit a homeowner’s specific needs. Finally, as mentioned above, Arrow’s pest control services come with a 30-day satisfaction guarantee, which provides free re-treatments at no cost or 30 days after the initial treatment. While this is standard across the industry, it does serve as a major protection for consumers who might be using a company for the first time.
Our Rating: 10 / out of 10
Pro
Family owned and run, Arrow Exterminators offers a wide variety of services at a good price.
Con
Arrow doesn’t provide full terms of its guarantee on its website, so be sure to ask for the details.
Conclusion
A unified, family-owned company that has kept its small-business mindset while becoming a major player in the southeast, Arrow gets high marks in all categories, putting it on a par with bigger names in the pest control industry. For this reason, our reviewers have selected Arrow as the Best Regional pest control company.
Reliability: 8 / out of 10
Features & Services: 10 / out of 10
Customer Service & Reviews: 8.5 / out of 10
Costs: 10 / out of 10
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