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“One of the most unprofessional company I have ever experienced. They will come for the initial service because they need your initial service money, they will never ever show up for repeat service even if there is problem and will mark the appointment as complete in their system. Be aware of this fraud company. Raising a dispute right away!”

Abhishek M. via Google

“This is the 3rd month with Brooks. Have had 2 different technicians come out. The first initial was Virginia, 2nd was Chris and then today Virginia again. I am torn on which way to rate my review as Chris did fine. Exactly what he said he did and it seemed to help. But today. Virginia told me all kinds of lies. 1 "my garage was too far, her manager said not to and she didn't do it the first time either" although he first time out she told my wife she did, and did at least put a bait box up there. She originally ask if I had been seeing any activity which I had been seeing bees and spiders, I assumed she would ask me to show her where specifically just like Chris did, but she didn't. When I ask her she says ya I got it, it was the Crack at the brick right? I replied yes. But what about where back here in the storage room we been seeing the spiders and in the garage. She then said they can't do it bc is too far. In her notes she put down several things she "did" but my eyes and my cameras never once saw her touch the bait boxes that she checked. If she did she would have noticed the squirrels have been in the bait again.. I called customer service and the guy there ask me about canceling, bc I told Virginia I was going to?? Never once said a thing to her about this. She also put in her notes that she couldn't do her job bc of my aggressive dogs that are chained up. In HER notes they "are chained up" and yes they are that way she CAN do her job and not be bothered by the 2 dogs. The customer service rep took care of me and has someone different coming out to do the rest of the job and Virginia will no longer be back here. Overall the pest product Chris put down worked. He done what he said he would. He was attentive to the needs. Asked the right questions. But Virginia didn't do what she said. Lied. And as soon as she walked away from me was talking on her phone. And as she left was putting in more lies on her notes. Brooks pest control should really watch who they have representing their company, driving their vehicle etc. If she will lie about these little things to get out of work what else would she lie about. Fortunately I work here and monitor these things to verify i get what I pay for. I gel sorry for those who are at work and are getting charged for services not truly knowing what's being done and what's not”

Jonathon C. via Google

“Would not recommend. I have a different service company before for few issues. After 2 service with Brooks the spiders and bugs was even worse. Horrible customer service. Bad service to start. Then charged ridiculous amount of money to quit there bad service that did work. Go to lowes and do it your own best control. It's better and much cheaper.”

Michael A. via Google