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“Had a roach infestation at my apt through other residents. I told them the source was whatever was behind the refrigerator. They came in only put two traps in the kitchen. Then there was a dead roach at the fridge from the overnight: they proceeded to place the trap down right by the roach and just left it there. I’m not saying they had to sweep my whole kitchen but if you’re hired as a service to get rid of the pest and there’s a pest right there, that just shows the lack of effort and customer care on their part. Especially when I had a broom and dustpan in the same room. Paid hundreds for a 15 minute job and they couldn’t even sweep the pest they were hired for.”

Michael A. via Google

“Rude, unprofessional, and they don't fully do their job when they visit my building so I don'tunderstand why our landlord hires them. I'm guessing the price is cheap. They lay sticky traps without dating them when I'm around to watch and when I'm not around they don't even check the traps they left before. Why they do it when I'm watching vs when it's one of the guys, I don't know. I had to date the last ones myself just so I would at least know. This time around, one of my roommates simply asked one of the workers to please not shout after said worker came in yelling he was there because we had two people who work nights still sleeping. I was one of those sleeping people. The worker got snippy with my roommate and said "I'm not here to argue, I'm just here to spray." My roommate wasn't trying to start an argument, he was just making a simple request of the stranger that we're forced to have enter our home with less than 24 hours notice. He barely sprayed and left within a minute, not checking or looking at anything. Like I said earlier, rude and unprofessional. Update: In response to Snowball's reply, that's the problem right there. The associate may be checking off the list and saying they did they were supposed too, but they were witnesses not doing the full check list. Also, I never mentioned the sticky traps were expired because I know they don't, I specifically said they were not checked or dated when placed, which you are supposed to do, correct? Your generic response only proves you care more about looking good than being good. You can take responsibility over the phone, but you can't here? Because when I called to report this I was told my concerns were legit and that it would be handled so the next inspection is done correctly.”

Raven H. via Google

“I used Snowball for a cleanout of my garage as I was purging all that I don't need. My whole experience was amazing from the ladies in the office all the way down to Jason who came to the house to remove everything. I could not be happier with my experience. I will recommend any one looking for trash removal to call Snowball.”

BJ S. via Google