Our Rating: 8.5

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120 years in business

50 locations

About Waltham Pest Services

Since 1893, Waltham Pest Services has prided itself on what it calls “the most innovative and effective pest management services in the marketplace.” Its roots are in the Boston suburb of Waltham, where Frank “Bugs” Martin formulated and distributed his own pest control products. Customization has defined this company from generation to generation as it has expanded its residential and commercial pest control services throughout New England.

Our Rating

Waltham is New England’s largest independent pest control operation and the industry’s 33rd largest pest control company. Customers are overall very happy with the work done by its technicians, which is provided at competitive prices.

Reliability: 8 / out of 10

Features & Services: 8 / out of 10

Customer Service & Reviews: 9 / out of 10

Costs: 9 / out of 10

Overall Rating

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Reliability

Waltham is New England’s largest independent pest control company, and has a solid reputation for customer satisfaction, with one of the highest percentages of favorable online reviews of all leading pest control companies, and reviewers noting that their final prices were consistent with—if not less than—the initial quote.

Our Rating: 8 / out of 10

Pro

Waltham has garnered praise form customers and built a reputation for offering expert help with pests native to New England.

Con

Waltham’s geographical reach is limited to the northeast.

Waltham’s geographic reach is limited to 11 locations in New England, and those locations are sparse outside the greater Boston area. However, no competitor’s site offers as comprehensive a guide to pests specific to New England.

Features & Services Provided

Different pests present different issues throughout the year in Waltham’s Northeastern service zone, and the firm is well-positioned as a leader in New England-specific pest control. Waltham also offers eco-friendly, integrated treatment and specialized programs aimed at bed bugs, cockroaches, flies, stinging insects, termites, ticks, mosquitoes, and rodents.

Our Rating: 8 / out of 10

Pro

Waltham offers professional, integrated pest control on a par with nationally known companies.

Con

Waltham doesn’t offer the full range of pest management services provided by some of its competitors.

Here are some highlights of Waltham’s services:

A full list of pests treated. Waltham treats for ants, bees and wasps, spiders, and various insects such as moths and silverfish. Waltham also takes on pests, and pest issues, specific to New England.
The Home Care Plan. Waltham’s specialized Home Care Plan offers two pre-scheduled visits to assess seasonal conditions along with a careful inspection the home’s interior. Waltham professionals then apply preventative treatment to the exterior of the home, and go on to prescribe indoor treatment and make recommendations on eliminating pest pressures around the property.
Home Care Plus Termite. Waltham’s Home Care Plus Termite adds the Sentricon® Termite Colony Elimination System to the customer’s existing service program in order to focus on termite control. Waltham’s termite experts also use the Halo™ Detection System to confirm whether termites are active on a customer’s property.
“Green” service. As the pioneers of environmentally ethical pest management, the firm incorporates its “Green Theme” in all aspects of its service. This protection involves inspecting and monitoring with Waltham Watchman™ pest monitors, advising and consulting on maintenance and exclusionary practices, and designing customized pest control programs. In addition, Integrated Pest Management (IPM) principles reduce the use of chemicals.

Customer Support & Reviews

In looking into Waltham’s record of online reviews, we found that the company garnered 65 recent glowing recent reviews on ContactUs.com and a similar number of recent reviews on Yelp–a record that surpasses some national companies. Reviewers praised the accuracy of Waltham’s quotes, the company’s overall pricing, and that prices were consistent, if not lower, than the initial quotes, if not less. Customers also overwhelmingly praised Waltham staff for being professional, honest, and timely. Often a pest control technician was able to service a house very quickly after the initial call. In addition, technicians earned high marks for going out of their way to make sure each issue was “taken care of and followed up on,” with many customers happily reporting that their pest issues were resolved quickly. Even those without “quick fix” problems were pleased with the company’s consistent success.

Our Rating: 9 / out of 10

Pro

A stronger record of favorable online reviews than all leading pest control companies.

Con

There are occasional online reports of Waltham representatives “hard selling” pest control services.

“I can’t say enough good things about their work and professionalism! Eric spent hours closing up holes, putting in one way exits, etc. He kept coming back until the problem was not a problem anymore. ”

– Dorothy W., Shirley, Massachusetts

Cost

Pest control pricing is difficult to standardize, given the variations in costs that can occur in treating different pests in different locations and under different conditions. Overall, however, the prices mentioned among reviewers indicate that Waltham provides service at competitive prices. According to one online reviewer, “The price seemed quite reasonable given the equipment and experience the job obviously required.” In addition, the money paid for single-visit work can sometimes be applied to any further work done in a 90-day-period.