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“The contract claimed initial service to be valued at $500 but became $69 after the “discount”, $120 bimonthly thereafter. If service is cancelled within 18 months must pay the difference of $431. Financial intimidation to retain customers regardless of service quality. Service starts: >Claimed to take care of pests such as rats but not carrying the traps on the first visit. >Return visit showed up at service residence without traps due to lack of communication with a central office. >Second return visit for the same pest issue. No traps again. Reschedule. >Third visit. Showed up without time scheduling and left trap in the front yard when needed in the back yard. --- Asked to bring necessary pest control equipment for regular visits --- >Regular visit. Asked me to wait all day for a tech. No time scheduling. NO SHOW. Wasted my whole day waiting for them. **Called in to cancel service because of lack of quality service and overall incompetence. I was threatened with the $431 fine if I canceled. WHAT WILL YOU DO?? Make the customer happy? This is the worst I have experienced, and regret having hired them. This is a trap!”

Pedro M. via Google

“We have a 2 acre farm and have been working with them for almost 1 year for gopher control, on a monthly service. After multiple complaints about lack of service, we continue to have trees lost to gophers. They claim they do the visits but they don't. Don't communicate, constantly move scheduled visits, never announce themselves, etc. They also don't have a detailed report of the service, so is impossible to know what they did. For the amount we paid monthly, this is a really poor service. We would not use them again.”

Fabio P. via Google

“We have been customers of Black Knight for 10+ years! The friendly office staff; managers and techs really make it a Positive experience; especially when it comes to dealing with pest issues! Black Knight was the first & ONLY company we ever had to call because they took care of business and have been ever since! We are so Grateful to have such a reliable company that we can feel confident about because their service speaks for itself and they Really Care! Dwayne does an Incredibly thorough job; has Exceptional communication; takes time; care and goes above & beyond to provide quality service! He is Absolutely professional; respectful and really listens to our needs. We Greatly Appreciate him and Value the Outstanding service Black Knight continues to provide both inside and outside of the office! Thank you very very much to all of you! ?”

Shalimar J. via Google