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“These guys are great!”

Heather E. via Google

“Interesting that all the Google reviews are so positive. Check Yelp to see many more customers with experiences similar to our own. We've been customers of Center Termite for a few years and we've maintained an annual contract with them for termite control. The inspectors have always been friendly and courteous, but the actual treatment has been questionable and the "front desk" is problematic. As to the termite treatment, it's hard to tell how effective it is. What we do know is that when we go into the garage or the attic or other areas they've treated, their chemicals have streaked the vertical surfaces, leaving an unsightly residue which I always have to remove a few days later. I thought a professional service would have a less conspicuous treatment that wouldn't leave visible residue. But we've just shrugged it off for years. We recently asked them to treat an ant infestation in our kitchen. We had to wait two weeks for an appointment (standard with them) and have recently discovered there are some outfits that will send someone within a day or two. We were also told that to treat the interior, we'd have to remove food and pets for a few hours. This is not practical for us, so they said they could just treat the exterior and under the house, and it should be perfectly effective. We agreed to this. After two weeks, the inspector came and treated. The cost was $143. However, the ants stuck around. We kept waiting, thinking maybe it would take a while for the treatment to take effect, all the while debating when it was time to call Center and tell them it was still a problem. After four weeks, we realized the ants weren't going away, and now they were in our food in the pantry. On Monday, July 30, I called Center to ask for another appointment, assuming we were still under warranty. That's when I learned the work carried a 1-month warranty and since it was done on June 28, and I was calling on July 30, the warranty had expired and we'd have to pay for the repeat service (and they could send someone out in two weeks)! Yes, I'm sure this is all in the small print, and that technically they are right, but the line that really annoyed me was when the young woman said, "Even if we wanted to do it under warranty, the 'system' won't let us." I hate when human beings tell you that their computer or their "system" won't allow them to do what's right. I asked to speak with her supervisor, who held the position that the warranty expired two days earlier (over the weekend), and she repeated the talking point about how their "system" wouldn't allow them to make an exception. I said, "Well, since your system is obviously the boss of you, can I please speak with your system?" She said that she was the one who made the decisions. I replied that she had just said her system wouldn't let her do it, so doesn't that make "the system" the real decision maker? This was all leading nowhere, of course, so I gave up, and said I wanted to cancel the remainder of our annual termite contract and receive a pro-rated refund for the time left on the contract. But we had purchased the renewal on March 7 and it carries until next March and they don't do pro-rated refunds for cancelled contracts. I guess the "system" won't allow it. So we are now researching a new termite/pest control that is not a slave to their system. A lot of places pass themselves as mom-and-pop, family owned businesses, but when human beings can't (or won't) make reasonable decisions on behalf of long term customers, and choose to blame it on technology, Game Over. Center Termite is canceled.”

Robert W. via Google

“I'm sorry to say that I can't recommend this company for termite control. They were recommended to me by a neighbor for ant control which is probably what they are better at. Their technicians were always polite and professional. They came and drilled into our beams and put in pressurized insecticide for 3 years in a row. However the treatments NEVER worked. Every year we had termites back in the same beam just a foot further down. So I feel that my $1000 was not spent wisely. We ended up having our house tented by another company which we were very happy with.”

Eileen A. via Google