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“First and foremost, this company is no longer in business. They were acquired by Terminix. Customer service has been pretty bad for the last couple of years, but this transition with virtually no communication about billing was ridiculous. I was on auto billing with Certified and received a bill from Terminix for service allegedly done on 11/3. No service has been performed in months. I called Terminix- they said to call Certified—Certified only has an answering service and they said someone would get back to me. No one got back to me, so I called them again, and they gave me an email address to email my billing concerns to. Then THAT person dismissively wrote back that they have no staff and the company is closed and to call Terminix. If I could give them zero stars I would. I’ll be canceling my service.”

Liza G. via Google

“I had called this company to remove some bees in our fire wood. I spoke to George who set up an account for me, and emailed me a confirmation of my job request. He quoted me $400 plus tax for the job and told me he couldn’t get to it for over two weeks. We agreed on a date and time, but he never showed. When I called the company phone, I was transferred to an answering service who informed me that they would forward my information. Not hearing back from George, I called his cell phone which required me to leave a message. George called back and said he didn’t know who I was. I laughed and then told he was fired. I should have never hired him, especially since he wanted my credit card number in advance, which I wouldn’t give ... not a good sign.”

Linda T. via Google

“I have been trying to get in contact with the main office for 4 days without any response .I can only reach the answering service. I always had Certified Termite and Pest Control contact me in advance before a scheduled service date.coming I want to be home when they came. I was sent a text at 7pm on Wednesday stating they were coming out to do the service . I asked them not to come because I would not be there and I would can the office to plan a date. I received another text on Thursday about coming out to service , again I returned the text and told them not to come. I also asked that they not text me the evening before a proposed service call. I received an invoice Thursday October 29 stating I owe $48.71 for a service I did not request. I called Thursday October 29 with no results, It is now Monday November 2 and I still have not heard from Certified Termite and Pest Control. The answering service continues to state they well escalate my numerous calls no one from the office has returned my calls. All I want now is to talk to someone find out about this invoice for $48.71 and terminate my service of more than 15 years with this company. I am very disappointed with the lack response I have been receiving. W.Galloway”

Wende G. via Google