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“I have been a customer of F&W Pest Control for several years, paying $145 quarterly for exterior checks to prevent mice. Last month, my tenant reported hearing noises in the attic, so I called F&W to investigate potential animal intrusion. An initial inspection was scheduled for Friday between 1-3 PM, and I confirmed with the office that the technician would need access to the attic. On the day of the appointment, I waited in my car outside the house until 3 PM, but I received no phone call or update. When I contacted F&W, the office informed me that the technician had already visited, inspected only the exterior, and left. I requested communication with the technician to understand what was observed, but no follow-up call came. I waited three days without any contact but was still charged $145. When I called the office again on Tuesday, I was told that the $145 fee was for routine service. The representative, who was quite rude, stated that I would need to schedule a separate appointment for an attic inspection. The earliest available slot was the following Friday, and despite my concerns, the technician never called me. Frustrated by the poor communication and unprofessionalism, I decided to switch to a different company and terminate all services with F&W. The new company came the next day and, without entering the house, discovered a hole in the roof and photographed animal footprints, clearly indicating an issue. This confirmed that F&W’s technician had not properly checked the exterior, despite charging $145 for an inspection that was supposed to include assessing the attic. This experience was deeply disappointing, as F&W failed to deliver the service they promised and treated a long-term customer poorly.”

Shu L. via Google

“We have been long time customers of F&W and have been very happy with them. Today we needed an emergency visit and as busy as Jose was he came right out and took care of us! He is always informative and helpful!”

Mary M. via Google

“Very rarely would I write a review like this but we had a less than impressive experience working with F&W Pest Control. It is a sales scam and strongly recommend looking elsewhere. We had an inspection and walkthrough about treating the exterior of our home, and front/back yards as well, specifically for ants. We explicitly asked to have both the exterior of our home AND front/back yards - the day came for the scheduled treatment and they were onsite for less than 30 minutes, and only "sprayed" the exterior of our home. Additionally they tried to sell us a service of treating mice, which we did not need - and it was clearly a slimey sales tactic. Both the inspection and the treatment we have on video via our Ring Camera, and after multiple phone calls to get in touch, resolve the situation and come to a solution (even a partial refund) - their team did nothing. Incredibly unprofessional and unfortunate how they handled this. Again, unfortunate experience and would not recommend!”

Candice K. via Google