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“I own a commercial property in winter haven and I had this guy out to help us with a termite issue. He quoted me one thing over the phone and then changed the price when he got to us. While I was surprised by the price increase I agreed to go along with it because he seemed knowledgeable. He also wouldn’t accept anything but cash which I found odd, I paid him $2200 cash and now I know why he takes only cash, he’s super shady and runs a questionable operation. He also claims that his “sister” handles the accounting because he isn’t good with money, said this right in front of me and my partner. Some red flags I regrettably ignored. The property is a mini market with 2 apartments above it. The primary concern was the mini market. He came to the units above and performed the termite service, he was there for maybe an hour. He returned to the site one other time to try and do the market but was unclear in his instructions and didn’t even contact me from the site to let me know what was going on or that there was a problem and he left. Later on we spoke, he said he would come back when he finds time, months go by and no contact. He finally reached out to me making up different excuses and chores for us to do to prepare the site, real weird and unprofessional texting me at 1-2 am. He changed his site instructions numerous times although according to other pest control guys, he should have been the one preparing the site, not the customer. I never would have agreed to do business with him had he told me this upfront. His change request were a violation of our agreement and were unrealistic. He gave us too short of notice to even try and accommodate and at this point we don’t want him on the job any more. In total he made 3 “preparation” site change request and the final one was almost impossible to prepare for without considerable extra work and heads up. After all this I have decided to cancel the service and he is holding my full $2200 and refusing to refund me for the incomplete work. We looked into this guy a bit further. First off, he appears to have phony google offices all over central Florida circumventing googles TOS for local service area businesses. Each listing gos to the same phone number where he answers the phone, not someone in an office. He also has a decent amount of reviews where customers have similar stories to mine, ie bait and switch pricing, playing stupid games with people and wasting their time. I am going to forward all this to my attorney and sue him for the unfinished work/dispute plus attorney fees. I am also going to file a complaint with consumer affairs and his licensure board. We are just getting started with you “Johnie” boy, wasn’t smart to play games and rob me, picked the wrong one this time I promise.”

Nick F. via Google

“The absolute worst customer service I ever experienced. The owner does not uphold to verbal and documented agreements. He tried his best to push conversations we never had upon me. I never felt more disgusted, displeased, and down right disrespected after dealing with a company. Save yourself the headache and keep looking.”

D S. via Google

“This is an Excellent Fast company aimed to serve the community in an efficient manner and quality service. I moved into a beautiful home with unfortunate circumstances that involved some nasty guests. Not only did Henderson respond immediately they also educated and offered quality asap care. I won't use anyone else. They are confident caring and extremely responsive. Text message away which is perfect in this day and age. Offered multiple times and availability's to fit my schedule and my serious needs. Love Henderson, customer for life !”

Queen B. via Google