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“UPDATE: Robert from JP McHale reached out to me this morning and apologized for my situation. Apparently, after I mentioned the issues I was having, they discovered a glitch in their scheduling software, which is now being fixed. While I originally gave JP McHale a not-so-great review, I’m revising it to reflect the customer service that I experienced today. Thank you Robert for being professional and resolving the scheduling issues for me. While the service from the technicians has always been good, the coordination of scheduling appointments between customer service and the technicians HAS to be updated. Two weeks ago, I received an automated notification that a technician was coming out to perform their yearly inspection. That's great, but, no one ever called to schedule a date/time that would work for me. Upon the technician's arrival, I was leaving for an appointment and was unable to have the technician inside, but he told me to call and reschedule that part and he would take care of the outside. When I called back the next day to reschedule the indoor portion, I was informed I was already on the schedule for a certain day/time, that yet again I would not be home for. I was able to reschedule it for a day/time that worked for me, which was today. As my window for the technician's arrival was coming up, I called to find out if I could get a more specific time so that I could coordinate a few other errands. Much to my surprise, customer service informed me that my appointment wasn't actually today, but it had been scheduled for next week (during a day/time that I knew I wouldn't be here, and would have never scheduled). The customer service rep said she would try and get someone over to me today, but since she couldn't give me a more specific time (other than a 4 hour window), I opted to reschedule once again for next week during a timeframe that would work for me. Confirmed with rep that I was rescheduled for next week. Fast forward, you can imagine my surprise when I just received a call that a technician was on the way. Seriously? While I appreciate that a technician is on their way now and I happen to be home at this very moment, the lack of communication and scheduling issues are a nightmare.”

Marnie J. via Google

“We are having a very positive experience. They mostly apply the pesticide on the outside of the house without having to spray inside. All of the gentlemen who have serviced our home have been polite and helpful. Best of all, we barely see any pests any more!!”

Portia V. via Google

“Very unhappy with this company. Had a very important question about a serious possible security issue and they couldn’t even be bothered calling me back. Also, some of their techs are awful. One wouldn’t leave and insisted on telling me his life story until I kicked him out. Another wouldn’t do the exterior (tho I paid for it) until I tipped him. So many better companies.”

D S. via Google