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“I have never been so upset by a company. I never write these reviews or get upset by bad service, but this was too much. Bugs aren’t something anyone wants to live with. I messaged them the night I found a bug in my daughter’s bed. They immediately called me the next morning and I was impressed with how friendly and professional Lee was on the phone. He knew my house square footage which made me know he did his research on my house. I agreed to wait for the heat treatment which would put me dealing with the thought of bugs in my house for 2 weeks, but I thought it would be worth it ? little did I know.. they sent me a detailed email of everything I needed to do to prep the house. I wasn’t sleeping much in the time between calling them to them showing up at my house for treatment day. I prepped my house EXACTLY how they stated, buying extra laundry baskets, cleaning out drawers, folding laundry, and following everything to make sure it was all done. The tech showed up around 9am, walked through the house and immediately stated he expected a smaller job. (My house is under 1000 square feet).. I apologized? and then he continued to say he may have to take more things out of the closet. I stated I understood and he could do whatever he needed to to get the job done. He agreed happily and I went to work. 20 minutes into my work day I get a call from Lee stating that they can’t work on my house today and that they would need to reschedule for the next week. I was devastated due to all the work it took to turn my house upside down and do all the prepping. He said it was due to our fish tank and stuffed animals being on the bed, as well as the closet. I asked why we were not told BEFORE Or when I was there because I would’ve gladly taken more steps if it was needed. I asked if my husband could swing back by the house and take care of that, it would take maybe 20 minutes at most to get everything done he was asking for.. I have 2 small children and leaving my house like this for any longer WOULDN'T be an option. He said No. he couldn’t do anything for me and he was sorry he didn’t say anything when I was there. He said my husband couldn’t come back by to fix it either now because HE (the tech) wouldn’t be able to be home til 10pm if he started that late. Long story short it was very clear the technician didn’t want to do the job/work at all. There was a very clear lack of communication between sales managers and techs about what needs to be done. It takes days of prepping for this, I wasted hours and hours of my time to be treated like I didn’t listen to instructions. Thankfully I spoke to another company that day who agreed to come out, and we’re very very kind, patient, and helpful. And got the job done for CHEAPER and better customer service!!! Save your precious time and go somewhere else :(”

Casey L. via Google

“Very good company with great people who do their job well. The gut was very thorough and answer and ask any questions. Great choice in pest control.”

Dena C. via Google

“Have been a customer for many, many years and they do good work. Our technician, Rick, is a rock star and he is the main reason we feel so confident in Schendel’s services.”

Linda via Google