HomeTeam Pest Defense
Our Rating: 8
Call (877) 211-2799 to verify service in your area.
20 years in business
50 locations
About HomeTeam Pest Defense
HomeTeam Pest Defense is a young – but recognized – leader in the pest control industry. For over 20 years, it has partnered with homeowners and home builders to provide pest-free living environments.
Our Rating
Hometeam provides industry-standard service at a great price, leaving its customers satisfied overall with the company’s pest control services.
Reliability: 8 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 7 / out of 10
Costs: 9 / out of 10
In This Review:
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Reliability
Founded in 1996, HomeTeam currently performs over a million professional pest control services each year. While the company’s focus is on home and residential pest control, they do offer specialized services for home builders. Customers and reviewers routinely praise their friendly and jovial technicians. And as a subsidiary of Rollins, Inc., its employees benefit from the parent company’s state-of-the-art training facility in Atlanta.
Our Rating: 8 / out of 10
Pro
In online reviews, customers showered praise on HomeTeam’s technicians.
Con
Despite being the third largest residential pest control company, HomeTeam doesn’t have the geographical range of some of its competitors.
HomeTeam doesn’t have the same geographic range as some of its competitors, with a presence in only 13 states.
Features & Services Provided
Hometeam’s offerings include traditional pest and termite control services for existing homeowners, and the company also specializes in pre-construction services for home builders. Hometeam’s termite pest control package features the Sentricon termite colony elimination system for existing homes and new construction, along with borate termite wood treatment, and termite soil treatment.
Our Rating: 8 / out of 10
Pro
The company offers tailored, eco-friendly treatments backed by a re-treatment guarantee.
Con
HomeTeam treats for a narrower range of pests than some companies.
Here are some of the highlights of Hometeam’s services and features:
- Treats a standard array of pests. Hometeam’s technicians will tackle rodents, ants, spiders, mosquitoes, mice, and bed bugs.
- 6-Point Advantage Service. Before starting treatment, the company’s technicians perform a 6-Point Advantage Service that includes thoroughly assessing the problem both inside and out of the home, treating entry points, removing cobwebs and wasps’ nests, applying pest control materials, and providing the customer a detailed report that includes tips for prevention.
- The Taexx pest control system. Builders hire HomeTeam to install the innovative Taexx, a built-in pest control system designed to target household pests where they find their way into a home. In part, the system relies on tubing installed during new home construction which then connect to locked ports on the outside of the house; technicians use these ports to distribute pest control materials. Taexx qualifies as a “Green” program under the guidelines of the Florida Green Building Coalition.
- 100% Service Guarantee. The Taexx system, along with all of HomeTeam’s services, comes with a 100% Service Guarantee that provides for your home to be re-serviced for free if you are not satisfied.
Customer Support & Reviews
Many reviewers expressed satisfaction with HomeTeam, with customers in Florida in particular viewing the company in a positive light. Reviewers also report that the Taexx system in their homes is effective, and across all regions, HomeTeam’s friendly, knowledgeable pest control technicians are popular with customers, prompt, and personable. It should be noted, however, that some reviewers had problems with their local offices’ accounting and customer service systems.
Our Rating: 7 / out of 10
Pro
All appreciate the jovial professionalism of HomeTeam’s field technicians.
Con
Reviews of HomeTeam vary by region, with some customers reporting problems with the company’s accounting and customer service systems.
“ Professional technicians that communicate well and explain, in detail, what they did. ”
– Bill N., Medina, Ohio
Cost
It’s difficult to compare pest control pricing across companies, as costs tend to vary considerably due to geographical and environmental factors as well as the pest being treated and the severity of an infestation. HomeTeam does provide two of the essentials for ensuring value in pest control: a free initial inspection and estimate, and a 100% Service Guarantee that provides for retreatment as needed to resolve a pest issue.
Our Rating: 9 / out of 10
Pro
HomeTeam offers a 100% service guarantee.
Con
While customers seemed happy with HomeTeam’s pricing overall, some did have problems with the company’s billing systems.
Conclusion
As the third largest residential pest control company, HomeTeam provides industry standard pest control at competitive prices, with its technicians and its innovative Taexx system receiving praise from customers.
Reliability: 8 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 7 / out of 10
Costs: 9 / out of 10
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