Northwest Exterminating
Our Rating: 9
Call (877) 248-2115 to verify service in your area.
23 locations
65 years in business
4 states
About Northwest Exterminating
Northwest Exterminating is an Atlanta-area pest control company that has served the Southeastern U.S. for over 65 years and specializes in residential and commercial pest control, including termite control, mosquito control, wildlife services, lawn care, insulation, and HVAC services. In August 2017, Northwest was acquired by Rollins, Inc.
Our Rating
Compared to several of its national competitors, Northwest Exterminating has garnered some impressive online praise of its customer service and pricing. It only suffers in our ratings due to its limited service area and a service menu that is relatively limited compared to other companies.
Reliability: 8 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 10 / out of 10
Costs: 9.5 / out of 10
In This Review:
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Reliability
Established in 1951 by L.A. and Emma Lene Phillips, this united company has always been family-owned and operated. The family values of honesty, integrity, and excellence infuse the corporate culture – a difference evident in the positive customer reviews it has garnered.
Our Rating: 8 / out of 10
Pro
Family owned and operated, Northwest Exterminating nevertheless has a stellar reputation for service at competitive prices.
Con
Northwest Exterminating’s reach is limited to 4 states.
Northwest’s reach currently only extends to Georgia, Alabama, Tennessee, and South Carolina.
Features & Services Provided
Northwest treats a wide variety of common pests, including birds but not other wildlife, and also offers lawn care services. Specific treatment plans are available for termites, mosquitos, bed bugs, and fire ants.
Our Rating: 8 / out of 10
Pro
Northwest covers all the standard household pests.
Con
The company website is sometimes difficult to read and navigate.
Their list of pests includes ants, spiders, roaches, and bee removal. They also offer rodent control services that include mice, rats and more.
Northwest offers free inspections along with a warranty for its termite service.
Customer Support & Reviews
It says a lot about Northwestern that about the worst feedback one can find about the company online is one reviewer describing the comapny’s scheduling as “not great.” Besides that, Northwestern scores rave reviews across all major online forums, with the overwhelming majority of reviewers appreciating the front-line staff’s dedication and their ability to reach live, responsive, people on the telephone when they call for help dealing with their pest problem.
Our Rating: 10 / out of 10
Pro
Northwestern enjoys some of the most consistently positive online reviews of any pest control company.
Con
Customer service complaints tend to stem from administrative errors.
Cost
Costs for Northwest Exterminating may vary depending on the location and type of infestation problem and the pest control service required. While customers must request an estimate before hearing any quotes, Northwestern does provide a comparison chart for different service plans on its website. In addition, the company provides free initial inspections, and many online reviewers remarked on the competitiveness of the company’s pricing.
Our Rating: 9.5 / out of 10
Pro
Northwest Exterminating’s prices are cited as “more than competitive.”
Con
Some crucial information—including the availability of free on-site inspections—is difficult to access on the company’s website.
Conclusion
Stellar reviews and a clear small-business ethic make Northwest Exterminating stand out in the crowded pest control field, definitely making them worth a look if you’re after pest control in one of the areas the company serves.
Reliability: 8 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 10 / out of 10
Costs: 9.5 / out of 10
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