Features & Services Provided

Orkin provides treatments for all common household pests, and in fact offers treatments for as long a list of pests as any of its competitors, in keeping with its role as an industry leader. The company also provides wildlife management services—and has expanded into insulation and moisture control services as a natural outgrowth of its core services. Orkin relies heavily on its AIM approach with every service it offers, and also relies on intensive training of technicians and a staff of entomologists and other experts to maintain quality. Finally, its money-back guarantee stands out among its competitors.

Our Rating: 9.7 / out of 10

Here are some of the highlights of Orkin’s products and services:

• Technician training. Orkin leads the industry in across-the-board technician education. The company trains from its state-of-the-art Rollins Learning Center in Atlanta, where Orkin technicians spend their first year taking 160 hours of classroom, computer-based, and simulation training. This is twice what many other companies require and helps ensure that pest control professionals have a full understanding of any pest they may encounter.
• Treats an industry-leading list of pests. Orkin offers protection from the largest number of pests to be found. In addition, Orkin offers wildlife management services to take care of issues related to bats, squirrels, and raccoons.
• Innovative and science-based treatments. Orkin has partnered with a number of research organizations, including the CDC, to research new treatments and come up with new pest control approaches. In addition, the company keeps biologists, entomologists, and other scientists on staff to continually improve its pest strategies.
• Integrated pest management. Orkin’s Integrated Pest Management approach allows it to treat pests in one of the most environmentally friendly ways possible. This green pest control reduces the number of harmful chemicals that are used around your house and released into the environment, and it’s also known as being extremely effective for targeting the root cause of infestations.
• The AIM approach. Orkin touts its AIM approach, which stands for Assess, Implement, and Monitor. In practice AIM allows Orkin it to clearly define for the homeowner what the problem is, how Orkin will treat for the problem, and how it will make sure that the problem won’t recur.
• 30-Day Satisfaction Guarantee. Orkin’s 30-day satisfaction guarantee means that it will retreat a property for free if the pest problem cannot be solved the first time around, and will refund its fee at the end of a 30-day period if necessary. Orkin even offers to pay a competitor to service the property if a customer is unsatisfied with its service.
• Additional services. As a natural extension of its focus on pest control, Orkin offers insulation services that include installing its proprietary insulation and simultaneous inspection and remediation for gaps or other household flaws that allow air-conditioned air to escape and pests to enter. In addition, Orkin offers a moisture control service that can reduce moisture in the home and prevent any moisture-related structural damage and pest infestations.

Cost

Comparing pest control costs can be difficult, given how pest control issues can vary based on the particulars of the affected property, the region it’s in, and the type of pest involved. For that reason, it’s important that companies provide initial estimates to allow consumers to compare prices particular to their needs. Orkin provides a free estimate, but doesn’t necessarily offer a free initial inspection, unlike some of the company’s competitors. On the other hand, Orkin’s 30-day satisfaction guarantee stands out in the industry: not many companies offer to pay a competitor to fix a problem that they couldn’t  resolve, and that suggests that Orkin is confident in the value of their services and in their customers’ satisfaction.

Our Rating: 9 / out of 10