Aptive Environmental
Our Rating: 7.5
Call (844) 573-7111 to verify service in your area.
3 years in business
26 states
920 employees
About Aptive Environmental
Aptive Environmental is recognized as one of the 11 largest – and one of the country’s fastest-growing – pest control providers. Founded in 2015, it offers progressive pest products and services focused on reducing health risks to humans as well as the environment. The company provides residential and commercial pest control solutions to more than 2,000 cities across 26 states.
Our Rating
Although not as well established as its competitors, Aptive is notable for its application methods, training, products, Integrated Pest Management (IPM) techniques, and a firm commitment to the environment.
Reliability: 7 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 8 / out of 10
Costs: 5 / out of 10
In This Review:
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Reliability
Covering 33 U.S. markets, Aptive is notable for its successful and rapid growth in its three years of operation. The Provo, Utah-based company places high value on its employees, offering comprehensive training programs and management opportunities. Because locations are corporate entities rather than franchises, employee count varies during the year and jumps substantially during busy summer months.
Our Rating: 7 / out of 10
Pro
Aptive’s employees have high morale and educational opportunities, trickling down to reliability for their customers.
Con
Aptive only has a couple years of experience under its belt, which can be seen as a weakness in an industry with much older companies.
Features & Services Provided
Ants, spiders, mice and rats rank among the top pest control problems that Aptive treats. Voles also top this list in certain states. The company also works closely with vendors and long-time suppliers to ensure technicians are using the most effective products and technologies.
Our Rating: 8 / out of 10
Pro
Aptive offers a variety of treatment options for its customers, including eco-friendly methods.
Con
Aptive’s pest catalog is missing some common invaders, such as bed bugs.
Here are some of the highlights of Aptive Environmental’s products and services:
- Four Seasons Protection Plan. Known for utilizing biodegradable products with minimal or reduced impact on the environment, its annual plan provides tailored applications each season.
- Satisfaction Guarantee. With a 100% satisfaction guarantee, Aptive provides traditional general control services as well as custom treatment options based on client needs, seasons, and locations. Customers are able to request unlimited retreatments if they’re unsatisfied.
- Technician Training. Aptive’s technicians are specifically trained to deliver highly informative data assessments to customers in order for them to see what’s working and what isn’t They’re also trained to offer specific tips and advice to customers so they can continue to prevent pests in their everyday lives.
- Eco-Friendly Treatments. At the start of its founding, Aptive has been commited to providing environmentally friendly options for its customers, which include habitat modification and biodegradable pesticides.
Customer Support & Reviews
Although online reviews vary in some areas, they are overwhelmingly positive due to Aptive’s friendly and knowledgeable technicians. Only a few reviewers reported instances of late technicians. Customers can schedule appointments on short notice and even on some holidays, and return treatments are always available if a customer is unsatisfied with their results. Reviewers also appreciate the company’s high environmental standards and custom products and services for their specific types of infestations.
Negative reviews largely consist of complaints about Aptive’s aggressive door-to-door sales team and customers who felt they were not clearly informed about the terms of their contract with the company. Some customers also state that follow-up appointments can be difficult.
Our Rating: 8 / out of 10
Pro
Customers seem to be appreciative of Aptive’s friendly and knowledgeable technicians.
Con
The sales team for Aptive has been known to annoy prospective customers and are often seen as too aggressive.
“This is the first time we have used a professional pest control company to manage insects on our property. I must say so far, we have been very pleased by the service and our yard has been bug free. After years of handling our pest control “in-house,” I am happy to leave this to the pros.” -Charles B., Austin, TX
Cost
Customers can receive free quotes from Aptive online and over the phone, but these will vary depending on geographical location and specific pest problem. Several additional factor can also affect your cost estimate if you’re interested in using Aptive:
Aptive does not offer free initial inspections, which is rare in an industry where they are commonly standard. Instead, technician’s inspections are an up-front cost when you purchase your first service. Furthermore, Aptive’s services are offered on a contract basis and customers can only cancel services once they pay a fee. Aptive does offer a comprehensive satisfaction guarantee that offers customers an unlimited amount of retreatments, when help reduce overall costs for a severe infestation.
Our Rating: 5 / out of 10
Pro
Aptive offers unlimited retreatments as part of its satisfaction guarantee, which is one of the industry’s best promises.
Con
Aptive does not offer free inspections or contract cancellations, which can raise the overall cost for customers.
Conclusion
If you are looking for an eco-friendly pest control company serving most of the country, Aptive is a good choice. While not as established as some national providers, Aptive Environmental receives high marks for its well trained and friendly technicians and its 100% satisfaction guarantee.
Reliability: 7 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 8 / out of 10
Costs: 5 / out of 10
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