Hydrex Pest Control
Our Rating: 7.5
Call (800) 735-7378 to verify service in your area.
72 years in business
20 locations
1 states
About Hydrex Pest Control
Hydrex Pest Control has provided California homes and businesses with reliable service since 1946. Independently owned and operated, the successful statewide franchise was started by Robert B. Loibl, Jr. in Los Angeles. It provides free inspections by well-trained technicians to assess the best solutions for a wide range of pests, including termites and rodents.
Our Rating
Hydrex is a well-established and reliable choice for residential and commercial pest control services throughout the state of California.
Reliability: 8 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 7 / out of 10
Costs: 7 / out of 10
In This Review:
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Reliability
Hydrex has a reputation as an effective pest control provider. The family-owned and operated company emphasizes educating its employees as well as consumers, offering valuable informational resources through technician training and customer resources. Hydrex handles a wide range of pests in more than 2,000 communities throughout the state. Customers give Hydrex high marks for their fast responses through the company’s call center, which notifies technicians by radio dispatch.
Our Rating: 8 / out of 10
Pro
Hydrex has a solid reputation for great customer satisfaction and a solid offering of state-of-the-art treatment methods.
Con
Hydrex’s service offering is limited to the state of California.
Features & Services Provided
In addition to nuisance bird management and specialized treatments for termites and bed bugs, the company treats common infestations like ants, spiders, cockroaches, rodents, fleas, earwigs, wasps, yellow jackets, and hornets.
Our Rating: 8 / out of 10
Pro
Hydrex offers comprehensive and tailored treatments for a variety of pest problems.
Con
Because Hydrex operates through franchised locations, its quality of service offerings can vary from location to location.
Here are some of the highlights of Hydrex Pest Control’s products and services:
- Free estimates and monthly, bimonthly, or quarterly service. Hydrex is notable for its Reduced Impact Services (RIS) and its low-toxicity, low-volume, low-odor pesticide applications.
- Integrated Pest Management. Hydrex offers Integrated Pest Management (IPM) programs and fumigation alternatives, working with clients to ensure that their unique needs are met.
- Additional Services. Hydrex offers specialized treatments for customers who are suffering from bed bugs and termites, which are usually more severe problems that are also harder to get rid of. Using a specific toolkit to identify, target and eradicate the pesky invaders, technicians will also repair or replace damage done to your home.
Customer Support & Reviews
Responsiveness by technicians and staff is clearly one of the company’s strong suits. For the most part, online reviewers are impressed by Hydrex’s knowledgeable and friendly staff. Online reviews repeatedly note Hydrex technicians as being thorough and taking their time, and customers also appreciate the company’s reliable documentation upon return visits. Many customers reported that their issues were resolved very efficently and that they had consistent results. Among the complaints of some customers were insufficient or ineffective treatments for their pest problem.
Our Rating: 7 / out of 10
Pro
Hydrex technicians have a reputation for being punctual, professional and effective in their work on customers’ pest problems.
Con
Hydrex’s locations are franchised, which means that service can vary from location to location.
“Reliable, professional and honest. I called them for an estimate, Carlos arrived on time and before service performed an inspection. He was knowledgeable and explained how everything worked. We made another appointment and again Carlos came and made my life so easy!” – Tamara S., North Hollywood, CA
Cost
Pricing in the pest control industry varies greatly depending on location and pest problem. In regard to Hydrex, its franchised locations mean pricing can also vary even more depending on individual management. For example, some franchises are open about providing free inspections and satisfaction guarantees, while for others it is unclear if they follow similar policies.
The company does require customers to sign annual contracts that cover both preventative and treatment services, but this can be binding if a customer is only dealing with a small problem that needs treatment.
Our Rating: 7 / out of 10
Pro
Many of Hydrex’s franchise locations offer discounts for new customers and specific treatments to help lower costs.
Con
Hydrex’s franchises provide different benefits to customers, resulting in varying overall costs.
Conclusion
Hydrex is an experienced pest control provider which California residents have trusted for over 70 years. Offering specialized treatments and solutions to common pests found throughout the year, it offers a wide range of cost-effective preventative services and targeted treatment options.
Reliability: 8 / out of 10
Features & Services: 8 / out of 10
Customer Service & Reviews: 7 / out of 10
Costs: 7 / out of 10
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