Our Rating: 8

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32 years in business

140 locations

500,000 customers

7 states

1,900 employees

About Massey Services

Founded over 30 years ago by a former Orkin vice-president, Massey Services has rapidly mushroomed to 140 locations across seven southern states. With services ranging from standard pest control to lawn maintenance, and specializing in mosquito control techniques. Massey has quickly built up a reputation as an up-and-coming player in the industry.

Our Rating

Massey Services may be the newest of the big names in the pest control industry, but the company ranks well for everything, and only falls short in our ratings because of its relatively localized reach and an occasional report of customer service issues.

Reliability: 7 / out of 10

Features & Services: 8 / out of 10

Customer Service & Reviews: 7.5 / out of 10

Costs: 9.5 / out of 10

Overall Rating

Learn how we rate pest control companies.

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Reliability

In a relatively short time, Massey services has distinguished itself against powerful competitors and has gained a reputation for dealing effectively with pest problems in hot, humid climates. In addition, customers and reviewers gave Massey technicians high marks for their dogged persistence in tackling pest control issues across all regions the company serves. Technicians have been described as “on a mission,” and are known for their excellent quality services, and for being punctual and professional. The company also puts technicians through a rigorous training program which, while not as extensive as some of its better known competitors, nevertheless requires a weekly continuing education commitment from its front-line employees.

Our Rating: 8 / out of 10

R

Pro

Massey specializes in pest problems local to hot and humid climates.

Q

Con

Massey has relatively sparse coverage in some of the states it serves.

At this time, the company’s reach is regional and limited in some areas. While there are over 100 Florida branches and a generous service territory in Texas and Georgia, it has sparse coverage in Louisiana, North Carolina, and South Carolina.

Features & Services Provided

Massey offers pest control against a large number of common invaders, including all the local pest control necessary for common invaders in the Southwest and the Florida panhandle, including ants, roaches, spiders, fleas and ticks and rodents. The company also offers special termite control services and preventative services for selected pests as well as lawn care services.

Our Rating: 8 / out of 10

R

Pro

Massey offers insect control against a large number of pests and insects, including all the local pest control necessary for common invaders in the Southwest and the Florida panhandle, as well as a comprehensive repertoire of irrigation and lawn care services.

Q

Con

Service is limited in some areas.

Here are some highlights of Massey’s services:

Lawn service. One of Massey’s unique selling points is a comprehensive repertoire of irrigation and lawn care service – a key factor in outdoor pest management in its Florida home base. Its customized mosquito service is also a significant feature for this Orlando-centered business. The company also offers green pest control services and emphasizes pest prevention and environmentally-friendly options for both residential and commercial pest control.
Technician training. The company places their technicians under 80 hours of training through the Massey University Training Program. While this is not the largest number of hours in the industry, employees also benefit from weekly sessions that ensure they remain abreast of the latest and best practices in professional pest control.

Customer Support & Reviews

The overwhelming majority of online reviews praise Massey’s technicians, with terms like “friendly,” “helpful,” and “care,” used routinely to describe the customer experience. In addition, customer feedback routinely highlights the persistence of Massey’s technicians in solving pest control issues. The only blemish on the company’s online reputation is some miscommunication and scheduling issues between technicians and customers.

Our Rating: 7.5 / out of 10

R

Pro

Customer reviews show that Massey is highly praised for its technicians’ friendliness, helpfulness, and overall quality of service.

Q

Con

Scheduling problems were occasionally noted in online reviews.

“Professional, punctual, a pleasure to work with…”

Cost

Pest control costs vary by property, location, and type of pest issue, but online reviewers do mention that Massey’s estimates and prices tend to come in lower than other pest control companies they’ve worked with. In addition, the company neither requires nor pressures its customers to buy an annual contract, and offers good single-use options for those not interested in ongoing service. What’s more, Massey offers free inspections for both pest control and lawn services, both of which ultimately lower pest control-related costs, and their 30-day satisfaction guarantee includes complimentary re-treatment. If issues are not resolved after 30 days, the customer has the option of a full refund or continued free re-treatments until the problem is fully addressed.

Our Rating: 9.5 / out of 10

R

Pro

Massey does not require customers to buy an annual contract and offers free inspections for pest control and lawn services.

Q

Con

The guarantee doesn’t provide reimbursement for pest damage.

Conclusion

Despite its limited service area, Massey offers one of the most cost-effective and feature-laden menu of services in the market today, with exterminators known for their excellent quality and persistence in eradicating pests.