MasterGuard Pest Control

Our Rating: 8

Call 866-892-3329 to verify service in your area.

7 years in business

2 states

About MasterGuard Pest Control

Providing effective pest control service in Michigan and Wisconsin, MasterGuard handles a wide range of regional pests with efficient solutions for every season. Offering preventative treatments for both isolated and recurring issues, the company promotes a mission of providing unmatched service at a reasonable price.

Our Rating

MasterGuard’s competitive pricing and top-rated customer service make it a good choice for business and homeowners in Wisconsin and Michigan.

Reliability: 8 / out of 10

Features & Services: 8 / out of 10

Customer Service & Reviews: 8 / out of 10

Costs: 8 / out of 10

In This Review:

Our mission is to help you make the best choices for keeping your home safe and pest-free. In order to do so, we accept affiliate commissions from some of the companies mentioned on this site. This allows us to keep our services free, while never implementing bias or letting compensation affect our reviews. Read our Advertising Policy for more information.

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Reliability

Since 2011, MasterGuard Pest Control has been used by more than 30 million homeowners. Although the regional company only services select areas, it is known for quality customer service and effective results, offering pest removal, routine pest prevention, and seasonal pest management.

Our Rating: 8 / out of 10

R

Pro

MasterGuard offers unique, specialized treatments for the specific problems homeowners face in Michigan and Wisconsin.

Q

Con

MasterGuard is still a relatively new company in the pest control industry, which can be less appealing when compared to many other companies with more experience.

Features & Services Provided

MasterGuard uses their service offering to treat wasps, spiders, ants, box elders, fleas, ticks, and Asian beetles as well as more difficult pests such as rats, mice, yellow jackets, voles, and snakes.

Our Rating: 8 / out of 10

R

Pro

MasterGuard uses industry-standard safe practices to ensure customers’ families, homes and environments are safe throughout treatments.

Q

Con

MasterGuard’s free inspections only apply to first-time customers, so it not be as cost effective to have the company triage recurring pest problems on your property.

Here are some of the highlights of Orkin’s products and services:

  • Safe Treatments. Though not categorized as an environmentally friendly pest control provider per se, MasterGuard does make a conscious effort to use EPA-approved products. The company also provides no-kill pest control services for wildlife and rodents.
  • Free Inspections. MasterGuard offers free inspections and estimates for first-time customers.
  • Customer Support. Even if you have a question after business hours, MasterGuard offers 24/7 online support to triage customer concerns daily.
  • Satisfaction Guarantee. MasterGuard’s satisfaction guarantee ensures all technicians will return for free retreatments whenever a problem arises between initially scheduled services.

Customer Support & Reviews

For the most part, online reviewers are very happy with MasterGuard. They award high marks for responsive service and conscientious technicians. Overall, technicians are consistently described as “professional, prompt and courteous,” and customers are satisfied with the ability to schedule free retreatments whenever there is a problem between services. The company also places high value on customer satisfaction, encouraging them to text, call or email if they are unsatisfied for any reason. MasterGuard’s satisfaction guarantee means that technicians will be sent to complete additional treatments at no cost to the customer and as many times as necessary to make sure that they have a full understanding of the pest issue. However, some customers reported that these maintenance calls can be difficult to schedule through administrative staff.

MasterGuard sales staff are trained to carefully review the service agreements with potential customers so they understand what they are committing to. Nevertheless, reviews indicate that there still seems to be some misunderstanding about the terms of the company’s contracts.

Our Rating: 8 / out of 10

R

Pro

MasterGuard’s technicians receive glowing remarks for their professionalism and knowledge about the issues customers are dealing with.

Q

Con

MasterGuard’s administrative employees receive less positive reviews after problems scheduling treatments or reviewing contracts.

“We absolutely love our Pest Control Service from MasterGuard.  Whenever we have a problem with any kind of pest, they come right [out] and spray our house, both inside and out and they never charge us an extra fee other than our quarterly maintenance fee.  All the technicians who service our house are knowledgeable and polite.” – Debbie L., Waukesha, WI

Cost

Although exterminator prices are only approximate when given over the phone, free quotes are available after scheduling an inspection. New customers are also eligible for free inspections, which can lead to more accurate quotes and help reduce overall costs. Technicians will return at no additional charge should any issues arise between scheduled treatments. Like most pest control companies, pricing information is neither offered up front nor available online. That said, customers seem to agree that the company’s rates are reasonable and competitive.

Our Rating: 8 / out of 10

R

Pro

According to customer reviews, MasterGuard rates seem to be competitive with guaranteed return service from technician should a customer be unsatisfied with results.

Q

Con

The company does not disclose pricing information up front.

Conclusion

MasterGuard’s quality customer service, competitive pricing, free inspections, and 24/7 online support make them a pest control provider worth noting if you live in their Midwestern service areas.

Reliability: 8 / out of 10

Features & Services: 8 / out of 10

Customer Service & Reviews: 8 / out of 10

Costs: 8 / out of 10

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