Western Pest Services

Our Rating: 8.75

Call 877-210-6918 to verify service in your area.

90 years in business

38 locations

3 states

About Western Pest Services

Western has been a highly respected pest control service company in the eastern U.S. for 90 years. This award-winning business offers a full range of pest eradication and related home services. A unified company with a history of family ownership, its acquisition by Rollins, Inc. has not compromised its employee work ethic nor its record for customer satisfaction within the pest control industry.

Our Rating

Western Pest Services has received glowing remarks from customers in regard to their experience with service as well as technicians. While it offers a very comprehensive catalog of services to treat a variety of pests, its only downfall is its pricing structure: the company relies on annual contracts that don’t afford customers much flexibility.

Reliability: 8 / out of 10

Features & Services: 10 / out of 10

Customer Service & Reviews: 10 / out of 10

Costs: 7 / out of 10

In This Review:

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Reliability

Since 2009, Western Pest Services has held QualityPro certification from the National Pest Management Association. Earned by only 3% of U.S. pest control businesses, this award is based on 16 rigorous criteria. QualityPro recipients earn high marks in business practices, environmental friendliness, customer satisfaction, and technician testing down to comprehensive employee background and motor vehicle checks.

Our Rating: 8 / out of 10

R

Pro

Western Pest Services has a QualityPro Certification, which is rare and a high accolade within the pest control industry.

Q

Con

Western Pest Services has a limited reach through the Northeast, only servicing five states.

While Western does not operate nationwide, its 38 locations are generously spread throughout New Jersey and the New York City and Philadelphia metro areas. On the other hand, this geographic concentration combined with Rollins-subsidized training well positions them as experts on area pest issues.


Features & Services Provided

Western not only services a large range of common pests, but it also provides logical auxiliary services like crawl space ventilation, insulation, and moisture control, as well as commercial pest control and fumigation. Its list of insects and pests for treatment include ants, cockroaches, mice, rats, spider, fleas, silverfish and many more. There is also a special plan for termite treatment and prevention as well as a specific bed bug extermination plan.

Our Rating: 10 / out of 10

R

Pro

The company has an edge over others in its online presence, which goes above and beyond to help customers identify pests.

Q

Con

The protection plans that Western offers may not suitable for every customers’ needs.

Here are some of the highlights of Western Pest Services’ offerings:

  • Green pest control. Western Pest Services offers green pest control options and is trained in Integrated Pest Management (IPM) system. Like other Rollins subsidiaries, Western Pest Services benefits from the state-of-the-art Rollins Learning Center in Atlanta. This, combined with Western’s QualityPro certification, means that their pest control technicians are trained to the highest industry standard.
  • Home Protection Plan. The company’s Home Protection Plan (HPP) covers a large number of pests common to the region it serves. The package includes seasonal visits and free emergency visits in between scheduled visits. The Home Protection Plan Plus (HPP+) adds carpenter ant protection. Both plans come with a satisfaction guarantee that allows for the refund of the annual fee. 
  • Online presence. One edge the company has over competitors all over the country can be found in its online presence. While it’s common for technicians and company websites to offer pest control tips and even comprehensive resources, Western’s website contains sizable photos to help customers identify pests. This makes it much easier to communicate with customer service agents and technicians from inquiry to service time.
  • Free inspections and guarantee. Another added benefit is that the company offers free inspections and a money-back guarantee if you aren’t satisfied with the job that the exterminators have done. The Western Assurance of Quality scores over other guarantees offered in the pest control industry and ensures that you’ll either get rid of your pests or get your money back.

Customer Support & Reviews

While a few people have had bad experiences with Western, others have left very detailed descriptions of the company’s merits, with reviews overall praising Western’s representatives as friendly, proactive, happy to answer questions, and effective at their jobs.

Complaints about customer service aren’t as common with Western as with other pest control companies. Western utilizes ServicePro, a business software that manages customer service lines. This does its job streamlining customer requests, and there are no known reports of the no-call/no-show issues common in the pest control industry.

Our Rating: 10 / out of 10

R

Pro

Customers have overwhelmingly reported Western Pest Services as thorough in their services.

Q

Con

Some reviews stated that Western wasn’t successful in their initial treatment and needed to continue returning to their home.

People reported that their technicians were on time, knowledgeable, and personable. Techs typically phone ahead of the appointment to confirm or to warn customers if they are running late. Reviewers appreciated being walked through the process, briefed on what pest activity to expect after a visit, and having infestation evidence pointed out to them. In addition, there were very few situations noted in which Western needed to come to the house for a re-treatment: by and large, “thorough” was one of the most common words used to describe Western Pest Services.

Cost

Cost is challenging to assess in pest control because of differences in geography and pest infestation. More than one customer, however, described Western’s prices as fair or competitive.

Our Rating: 7 / out of 10

R

Pro

The company offers free follow-up inspections and re-treatments as part of their annual plan.

Q

Con

Many of Western’s cost benefits apply to their annual plan, which may not be suitable for everyone who needs their services.

Western offers both free in-home inspection, which controls the final cost. Western also offers a 30-day guarantee where it will re-treat until the issue is resolved. However, where single-service treatment is concerned, the Western Assurance of Quality is a bit nebulous compared to other pest control companies’ guarantees.

Western offers free follow-up inspections and re-treatments on their annual plan, as well as a 30-day guarantee following any one-time treatments. These free follow ups are standard across the industry and are important protections for consumers in case a treatment fails or is not entirely effective. Some smaller companies out there do not offer these protections and we would advise staying away from anyone that does not back up their service.

While a yearly contract is not required in theory, it may be difficult in practice to resolve problems with a single service. However, both HPP and HPP+protection plans includes a satisfaction guarantee which refunds the annual fee if the pest issue is not resolved. While this doesn’t afford consumers the ideal amount of freedom, it protects their interests better than an unconditionally required contract.

Conclusion

Western Pest Services has received glowing remarks from customers in regard to their experience with service as well as technicians. While it offers a comprehensive catalog of services to treat a variety of pests, its pricing structure may deny customers the flexibility they’d prefer in dealing with their household pests.

Reliability: 8 / out of 10

Features & Services: 10 / out of 10

Customer Service & Reviews: 10 / out of 10

Costs: 7 / out of 10

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