Terminix

Our Rating: 9

Call 866-520-5394 to verify service in your area.

91 years in business

300 locations

22countries

48 states

10,000 team members

About Terminix

Terminix has spent decades focusing on the best termite control services in the industry, and they’re certainly hard to beat. With locations across the country, anyone with a tough pest problem can receive the help they need and the peace of mind they deserve.

Our Rating

With more than 90 years of experience, Terminix has made a name for itself with its expertise in dealing with termites and other difficult pests. The company offers one of the best suite of services for termite control along with a host of cost-saving features. With high ratings on customer support as well, the company is a great option for anyone with a tough pest problem.

Reliability: 9 / out of 10

Features & Services: 8.5 / out of 10

Customer Service & Reviews: 9.5 / out of 10

Costs: 8.5 / out of 10

In This Review:

Our mission is to help you make the best choices for keeping your home safe and pest-free. In order to do so, we accept affiliate commissions from some of the companies mentioned on this site. This allows us to keep our services free, while never implementing bias or letting compensation affect our reviews. Read our Advertising Policy for more information.

Reliability

Terminix is one of the oldest players in the pest control game, starting in 1927 with a sole focus on protecting homes against termites. Since then, Terminix has continued to grow its expertise in termite protection as well as other pests that are difficult to get rid of, such as bed bugs. With locations in almost every state in the U.S., Terminix is a great choice to turn to if you’re facing a challenging pest to get rid of before they can cause serious damage.

Nevertheless, Arrow’s goal is to become the country’s largest privately-held pest control company and they actively expanding their reach through acquisitions of other smaller enterprises. This helps standardize a quality of service through the centralized power structure as opposed to opening up franchises and leaving quality dependent on a franchisee’s management skills. While this keeps the company unified overall, it can create some tensions in local communities while newly acquired locations learn the needs of the surrounding area. Their acquisition experience, however, has helped them to make these transitions as smooth as possible.

Our Rating: 9 / out of 10

R

Pro

Wide-ranging service throughout the U.S. means you’re likely to have a Terminix location near you.

Q

Con

With such a focus on termites, its services for other pests may not be up to par.

Features & Services Provided

True to its name, Terminix is known for its portfolio of services dedicated to eradicating termites and keeping them from causing damage to your home. It also offers a basic pest protection plan for 13 common house hold pests, or a premium plan that will cover additional infestations. Its specialized treatments for termites and bed bugs are separate from their generic plans and come with different costs.

Here are some of the highlights of Terminix’s features and services:

Termite Services: Terminix’s most helpful feature is its suite of services toward eradicating and treating a termite infestation. Depending on your home and how bad your infestation is, Terminix can utilize a bait barrier plan, liquid defense system, or tent defend system. Before conducting any treatment, a Terminix technician will conduct a free consultation in your home, so they’ll likely be able to recommend the best service or combination for your problem.

Termite Bond: Terminix’s Termite Bond is a contract between the company and the homeowner that lasts during the duration of treatment. Essentially, it provides the homeowner with extra insurance to protect against termite damage. If any new damage occurs from termites during the time that Terminix is treating the property, they’ll cover the cost to repair the damage.

Pest Plans: Terminix offers a series of pest plans to help meet your specific needs. With the Basic Protection Plan, your home will be treated to common pests, like roaches, ants, mice and rats. With the Premium Plan, you can also choose treatments for additional pests like mosquitoes, fleas and ticks. The Ultimate Protection Plan includes termites as well as any other common household pests. Whether you want to choose one service or a protection plan is up to you and your level of pest problem.

Green Treatment: Every solution that Terminix uses to fight pests is approved by the Environmental Protection Agency, though the company doesn’t utilize higher standards that are becoming more commonplace within the industry, such as Integrated Pest Management (IPM).

30-Day Guarantee: Terminix offers a 30-day satisfaction guarantee, which is the industry standard and may not be as helpful as other companies who have developed their own hard-to-beat guarantees. For customers who purchase the separate termite and bed bug services, there are different guarantees, such as the termite bond.

Our Rating: 8.5 / out of 10

R

Pro

Terminix’s termite treatments and guarantee to insure against home damage are hard to beat among the industry.

Q

Con

The company’s services and products aren’t as environmentally friendly as other options.

Customer Support & Reviews

Because Terminix uses a franchise model for its location, customer support and quality of service can vary from place to place. This is evident in many of the customer reviews online, where some customers felt technicians didn’t do their job correctly or were hard to communicate with, while others mentioned that their technician was personable and efficient. Overall, it’s clear that any negative reviews stem from individual employees rather than a problem with the company as a whole.

“I called Terminix when I discovered I had termites. They treated the outside and were very knowledgeable and professional. They explained what they were doing and how the process works… Then they did exactly what they said they were gonna do. They were very thorough and they got the job done the first time.”

– Tom, Madison Heights, MI

Our Rating: 9.5 / out of 10

R

Pro

Terminix technicians are often known for their professionalism and effectiveness while keeping customers educated along the way.

Q

Con

There are certain technicians here and there who show a lack of commitment and poor communication skills, though this is a possibility with any pest control company.

Cost

Costs for Terminix’s services may vary on your region, and will also depend on the services or pest plan that you choose to use. There are some features that may help keep costs down for certain customers, while others can make things pricier. For instance, Terminix offers free consultations and a satisfaction guarantee, though it’s the minimum offering within the industry. The guarantees offered within the company’s more expensive services, like termite control, are more extensive and helpful, covering the costs of any home repairs that are needed. The pests taken care of in the company’s basic plan may not be the most common in some areas, requiring some customers to purchase a more expensive plan. Therefore, Terminix is a great option for customers suffering from hard-to-rid pests like termites and bed bugs, though it could be a pricier option to get rid of more common pests.

Our Rating: 8.5 / out of 10

R

Pro

Terminix offers great deals for termite treatments and services for other hard-to-rid pests.

Q

Con

Prices may be more expensive than other companies when it comes to common household pests.

Conclusion

With more than 90 years of experience, Terminix has made a name for itself with its expertise in dealing with termites and other difficult pests. The company offers one of the best suite of services for termite control along with a host of cost-saving features. With high ratings on customer support as well, the company is a great option for anyone with a tough pest problem.

Reliability: 9 / out of 10

Features & Services: 8.5 / out of 10

Customer Service & Reviews: 9.5 / out of 10

Costs: 8.5 / out of 10