Our Rating: 9

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80 years in business

80 U.S. locations

30 countries

7 states

1,100 team members

Truly Nolen Pest and Termite Control

“Green” has become a buzzword among pest control companies these days, with most offering some kind of environmentally-friendly option as an alternative to ordinary pesticides. Truly Nolen stands out for making green pest control its default approach, and for pioneering and researching natural pest control strategies while backing them up with a 100% money-back guarantee.

Our Rating

Truly Nolen stands out in a crowded marketplace for its focus on environmentally friendly and pet friendly pest control, for its “four season” approach (which tailors treatments to seasonal changes in pest problems), and for its commercial pest control and innovative lawn-care services, all backed up by a money-back guarantee.

Reliability: 8 / out of 10

Features & Services: 10 / out of 10

Customer Service & Reviews: 8 / out of 10

Costs: 10 / out of 10

Overall Rating

Learn how we rate pest control companies.

Our mission is to help you make the best choices for keeping your home safe and pest-free. In order to do so, we accept affiliate commissions from some of the companies mentioned on this site. This allows us to keep our services free, while never implementing bias or letting compensation affect our reviews. Read our Advertising Policy for more information.

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Reliability

Though less well known than some companies, Truly Nolen is an established family business with more than 80 years of experience. While many Truly Nolen offices are now franchises, the company’s commitment to training its managers and technicians—exemplified by a recent expansion of their training capacity—extends to its franchisees as well.

Our Rating: 8 / out of 10

R

Pro

The company’s pest control service is a unique hybrid of family-centered business model and international franchise player.

Q

Con

Truly Nolen has leaned heavily on franchising to expand its reach, and even though some Truly Nolen franchises have received awards for excellence, franchising in the pest control industry is sometimes associated with a drop-off in quality.

Including its franchises, Truly Nolen fields 80 branches in 17 states.

Features & Services Provided

Truly Nolen’s green approach makes it stand out, but the company also offers a full complement of services, and provides pest control for all types of properties, residential, rental, and commercial. It also touts its “Four Seasons” approach to pest control, its specialized lawn care, and an innovative program that promotes specialized air filters as a means of pest prevention.

Our Rating: 10 / out of 10

R

Pro

Truly Nolen offers specialized services that focus on termite removal, lawn care, rodents, and residential bed bugs, as well as services specific to regional issues such as scorpions.

Q

Con

Perhaps because of their focus on “green” pest control, Truly Nolen treats for a more limited range of pests than some companies.

Truly Nolen’s service stands out in these respects:

“Green” pest control. As mentioned, Truly Nolen focuses on green pest control, doing its best to use naturally occurring substances to fight household pests. This does more than offer homeowners peace of mind about the environmental impact of their pest control—it makes treatments less disruptive (by reducing or eliminating the need for residents to be out of the house) and also means that Truly Nolen’s pest control is pet-friendly.
The “Four Seasons” approach. The company treats quarterly, altering its strategies and treatments in line with seasonal variations in the presence and behavior of common household pests.
A range of pests. Truly Nolen doesn’t treat every potential household pest, but it does offer its services against rodents, termites, fleas and ticks, mosquitoes, bees and wasps, and scorpions.
A variety of properties. Truly Nolen services residential, commercial, and rental properties as well as vacation homes.
Free initial inspections. Before implementing any of its services, Truly Nolen will also offer a free inspection and estimate so that customers can understand the scope of their problem as well as the cost. The free home inspection allows technicians to understand the particular pests that are the problem and the root causes of the infestation, and enables them to take a proactive approach to treatment.
Lawn care. Their Florida Lawn Care service offers specialized lawn care for Florida and adjoining regions, where the soil, climate, environment, and regional pests make lawn care a particular challenge.
Specialized air filter service. One feature not offered by other pest control companies is an air filter replacement service for central air systems. The feature can help with many pest problems, since a clean filter can prevent spiders, termites and other insects from getting into homes through the HVAC system.
A commitment to training. Last year, the company opened the 12,000-square-foot Truly Nolen Leadership Center for technician training. There is also an expansive training program for franchisees, with coursework available online, offline, and on-site.

Customer Support & Reviews

Word on the Street

All pest control companies have mixed online reviews—that’s in the nature of pest control. So while Truly Nolen’s technicians received praise for effective work delivered with a service-oriented mindset, some customers needed repeated contacts to resolve issues with the company’s offices.

Our Rating: 8 / out of 10

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Pro

Technicians received praise for their work, as did Truly Nolen’s treatment regimens.

Q

Con

There were a few reports of customers needing repeated contacts to resolve issues.

“Very professional. After calling three other companies and left messages with no return call for a bee problem they answered the phone promptly and were able to schedule me within 24 hours. The work was guaranteed for 30 days. They had to return a few times to re-spray and keep on top the problem. We are now bee-free and able to enjoy our outdoor patio again.”

Cost

The company offers free estimates and quotes, which cuts costs for the consumer and allows them to be certain that Truly Nolen is the best value for them. As noted, the company also provides a 100% money-back guarantee for its services, and will re-treat as needed to stop an infestation.

Our Rating: 10 / out of 10

R

Pro

Whatever plan you choose, Truly Nolen offers a money-back guarantee.

Q

Con

Some consumers reported significant variation in pricing depending on location and type of pest.

Conclusion

Truly Nolen stands out in residential and commercial pest control services for its use of environmentally friendly pesticides and strategies. The company also offers lawn care and air filter services in line with its holistic pest control management philosophy. For these reasons, our reviewers have selected Truly Nolen the Best Green Offering among national pest control companies.