Western Exterminator

Our Rating: 8

Call 877-246-0936 to verify service in your area.

95 years in business

6 states

90+ locations

About Western Exterminator

Western Exterminator has made its name in pest control in the western U.S. for more than 95 years. Its service area includes nearly 100 offices in California and in Oregon, Washington, Idaho, Nevada, and Arizona. It its region, the company has established a solid reputation for effective treatments.

Our Rating

While the service area is limited to one area of the country with offices less widespread outside of California, the company serves all metro areas of significant size in the southwest and Pacific coast. The company solves a wide variety of residential and commercial pest problems, and treats for rodents and crawling and flying insects. Western provides free inspections for all pest control matters and does not force an annual contract, and customers express appreciation for the effectiveness of their treatments.

Reliability: 8 / out of 10

Features & Services: 8 / out of 10

Customer Service & Reviews: 7 / out of 10

Costs: 9 / out of 10

In This Review:

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Reliability

Founded in 1921 by Carl Strom, Western was owned and operated by a large extended family for over 90 years. Recently acquired by Rentokil, customers praise Western’s technicians, with the words “courteous” and “thorough” frequently appearing together in client reviews, suggesting that individual technicians – and the strong products they apply – inspire confidence in their customers.

Our Rating: 8 / out of 10

R

Pro

Being a part of the Rentokil family gives Western Exterminators the knowledge and stability that comes with being a part of the largest pest control company in the world.

Q

Con

Local offices are only located in Arizona, California, Idaho, Nevada, Oregon, and Washington, with locations spotty outside major metro areas.

While Western’s service area is limited to one area of the country and not as widespread outside of California, it serves all metro areas of significant size within the other five states where it has offices.


Features & Services Provided

The company solves a wide variety of residential and commercial pest problems, including those caused by rodents and crawling and flying insects—as well as wildlife issues, such as arise with gophers and scorpions and other common nuisances in the western U.S.

Our Rating: 8 / out of 10

R

Pro

Western Exterminators takes on a wide range of pests, including some wildlife issues.

Q

Con

It’s not clear that Western puts as big an emphasis on technician and management training as some of its competitors do.

Along with green residential pest control options, Western’s commercial-specific pest control services include fly extermination and food handling pest control. Other offerings include fumigations, drain line services, air curtain systems, crawl space restoration, micro-sanitation, and minor construction. 

Customer Support & Reviews

Online reviewers generally praise Western’s technicians for their courtesy and professionalism, and there is near-unanimous agreement over the effectiveness of Western’s treatments. At the same time, some customers were surprised to find that Western sometimes outsources work to other companies, and some others had significant difficulty in resolving problems with scheduling or service.

Our Rating: 7 / out of 10

R

Pro

Many reviewers praised Western Exterminator’s technicians, and expressed confidence in the strength of their treatment.

Q

Con

Some customers reported problems with scheduling, billing, and other administrative issues.

“Western Exterminator inspector arrive(d) and spent the next hour doing a VERY extensive inspection of my house for termites and explained in detail what I should do to avoid further problems. He suggested I wait until I remodeled the bathroom this spring so that he could see if I actually had any termites. He was far more concerned with the well-being of my house than in “making money.” I was so impressed with him that I will only use this company in the future.” – Monica M., Sebastopol, CA

Cost

As with other pest control companies, evaluating Western’s price structure is a challenge because pest control costs varies so much based on the climate and the nature of the infestation. Western does, however, provide free inspections for all pest control matters and does not force an annual contract, which keeps final costs down. However, unlike many competitors, it offers no specific money-back guarantee for visits without a regular service commitment to the company’s Pest365 yearly service.

Our Rating: 9 / out of 10

R

Pro

Western provides free inspections for all pest control matters and does not require an annual contract.

Q

Con

Unlike some competitors, Western requires customers to commit to regular service visits (through their Pest365 program) to qualify for its money-back guarantee.

Conclusion

While Western’s service area is limited to the southwest and Pacific coast, the company serves all metro areas of significant size in the region. Western addresses a wide variety of residential and commercial pest problems and provides free inspections for all pest control matters. In addition, it does not require an annual contract from its customers, an approach that may keep final costs down.

Reliability: 8 / out of 10

Features & Services: 8 / out of 10

Customer Service & Reviews: 7 / out of 10

Costs: 9 / out of 10

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