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“After I left this review the company did call, apologize and did everything they could to make it right including coming back out and setting up another service. I respect the company for making an effort to make it right! I am increasing the rating I left because of this! I however still have a hard time rating super high because I really tried to escalate while in my initial service and was unable to get anywhere, and unfortunately you know if this happens to one person it most likely happens to more! I unfortunately would not recommend American Pest Control! We had a great tech who always went above and beyond! They switched him off of our route, had me pay via check since they said it was easier since their electronic service didn’t always work well….then I got a bill stating I hadn’t paid but they made it a point that they wouldn’t start until payment was there…that’s why I had to have an appointment for them to come out purely for the payment. Then I was told to call the office to schedule follow ups during bed bug treatments and then the office wouldn’t answer or when they did they said they’d have someone call and my calls were not returned. Then they finally decided I could schedule with the tech and that was not consistent! The new tech is nice just inexperienced. We just finished the program and still have a few bugs! We were told there was other chemical that would get in their DNA and if they had more babies they would also die but when that was scheduled to happen his supervisor forgot about a meeting he had and didn’t come so he could not spray with that! Then they said we needed to stay with the same because the residuals would cancel out each other but if we still had them at the end of the program they would apply it. (Notice the conflict….it cancels it out but they would still recommend it at the end) so today was our last treatment and they decided to still not do it when they had talked it up for at the end. Again no fault of the techs but even talking to the manager he contradicted himself! I do not recommend this company at all! I fully believe we could have done a better job than what was done and this was the biggest waste of money, time and frustration!”

Maralee via Google

“Michael was on time and called me before arriving. He did a thorough job inside and out. Explained everything and was very professional.”

James S. via Google

“Good company with great customer service. Definitely recommend them for all your needs, they will take care of you.”

Michael C. via Google