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“I was very disappointed with Big R & J. I chose them because I wanted to support a local business; even though other companies like Terminix offer free inspections. Unfortunately, that choice turned out to be a mistake. I scheduled a paid pest inspection after seeing their positive reviews. The technician confirmed evidence of mice in my home and mentioned some possible entry points. However, he didn’t offer any services to address the problem. When I later called the office to ask whether they could fix the entry points mentioned, I was told that no photos had been taken during the inspection. They said I would need another inspection to determine whether the problem was something they could handle. It was also implied that they would only re‑inspect and provide photos if I purchased their $200 mouse service. The original inspection cost $75, yet they didn’t take pictures or document the problem areas in detail. Just vague notes like “found a few small holes in exterior of home.” Based on my experience, I would not recommend or hire this company again.”

Aidan D. via Google

“Very helpful customer service, Chris and his team at Big R&J answered all of my questions and provided great service. Highly recommend Big R&J.”

Bill G. via Google

“Trapped a squirrels in a humane trap and then left them for a day and a 1/2 in the trap in the pouring rain, and then when I called to complain about it to them, leaving him trapped and in the trap, i was told it doesn't matter. They're just going to take them away and euthanize them anyway. I find that offensive, and they lie.”

Jennifer S. via Google