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“TLDR: He threatened a lien on the home over a $45 "free quote". I’m honestly shocked this company has any 5-star reviews. Our experience was the complete opposite of professional. We contacted them for a bug-removal quote, which their website clearly says is free. Only after they left the property did they text demanding $45. That’s when things went downhill. Weeks later, the owner showed up unannounced, disturbed our tenants, then called and yelled at me for nearly 10 minutes before I even understood who he was. He then threatened to put a lien on our house.... over a frivolous $45. Based on the website versus what actually happened, it felt less like a quote and more like a pressure tactic after we chose not to move forward. The website clearly states "free quote". If professionalism, clear pricing, and basic courtesy matter to you, I’d strongly recommend looking elsewhere. I am attaching screenshots. PS, the invoice was created after the call. No real invoice was provided at the time of service or anytime shortly thereafter. UPDATE: After this review was posted, the owner contacted me again and threatened legal action for “defamation” related to this review. UPDATE 2: his attorney did in fact just call me trying to get me to remove this review. I am attaching a screenshot of the phone call I received.”

Jonathan S. via Google

“We have been using Bug Guardian for years! They are competitively priced, professional and most importantly, we are bug-free!!!”

Dan C. via Google

“After our initial call there was someone ready to service our house for termite control within 2 days. Our treatment fellow, David Lim, was very pleasant, efficient, knowledgeable and tidy. We are very pleased with this company.”

Sue W. via Google