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“We have lived in our house for almost 2 years now and started to pay to get bughouse termite service in April 2023. The previous owners had Bug House and we were on the fence about getting it, but eventually called and started paying for service in mid 2023. We have had a bad experience with this company sending us letters for a payment for the previous owner's unpaid bill from 2021-2022. We have called them and explained everything and told them that they need to bill the previous owners and not us and were told that they would contact us back when someone from Bug House came back from vacation (that never happened). We have yet to receive a call, but continue to get letters of an overdue payment that isn't ours. We have yet to receive any sort of phone call or email from them, they have our information in their system to easily contact us. We called again and got hung up on. We didn't even receive any letters from them until after we opened our own account with them in April, and they don't even have our names spelled correctly on this supposed bill we keep getting. I also need to state that no one ever came out to do any sort of service on the termite stations from March 2022, when we moved in until we paid them to start service in April 2023. Now, today we have received a letter that they are going to rip out all of our termite stations because they made a billing error and refuse to call us. We paid them in full for the service we received in April 2023, so we paid for a year of service and they are going to take it out half a year before our service ends due to an unpaid bill of a previous client that lived in this house. Do not recommend this company, due to poor communication that has caused us some unnecessary stress. We are going to let them take the termite stations out and switch to a better company that has better customer service and communication.”

Jamie M. via Google

“Way too many choices to even consider using this company, very poor communication and service. Had regular pest control, they recommended mosquito treatment and after they sprayed the mosquitos actually got worse. I called the office to let them know and they advised they would come back out and not charge until I was satisfied. Never showed back up to spray and never called, but followed up with a bill they said I would not have to pay. Finally after going back and forth just figured if they needed the $90 that bad I would pay them and it would be worth it to never have to deal with them again. Choose a different compay, I would not wish this one on anyone.”

Chrisapril N. via Google

“I have always had excellent experiences with Bug House. I've had about three different gentlemen come out to service my yard since being with this company, and they've been nothing but polite, respectful, and helpful every time. Would definitely recommend to those looking for a pest control service!”

Asia A. via Google