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“I rarely leave negative reviews, but my experience with Cartwright Exterminators has been so unacceptable that I feel obligated to warn others. We hired this company for a rat problem and paid for a one-year warranty, but they have refused to honor it. After sending them a detailed letter explaining the ongoing issues, the owner called me — and that phone call was one of the most unprofessional interactions I’ve ever had with a business. He asked for my side of the story, then repeatedly cut me off, told me to “stop talking,” and when I asked perfectly reasonable questions, he told me to “stop playing games with me.” This was the OWNER speaking to a customer. When I asked why his technician pulled the traps three days early, he defensively said, “We don’t work weekends, so it was only one day early.” I explained that rats do not take weekends off and that he himself recommended leaving the traps until Monday, yet his technician removed them Friday. His response? He claimed he was “in the area and saw no activity.” This was proven false. I visited the property just hours later and found fresh rat droppings around the perimeter of the home. When I asked him how that wasn’t considered “activity,” he once again accused me of “playing games.” I also told him I had asked the technician to put out poison and bait stations. The owner insisted that it was offered but that “the tenant refused.” This is interesting, because when I asked the technician to put them out, he told me it would be an additional charge — meaning it was part of our service, he simply refused to do it. We ended up doing the technician’s job ourselves. My husband and I put out bait stations, poison, and additional traps around the home where droppings were found. Within days, we caught one rat. We then sent our tenant two electric traps, and within a week, he caught three more. I even have time-stamped photos. This all began at the end of September — within a month four rats have been caught. Clearly, the rats are still present. Clearly, the problem was never resolved. And clearly, Cartwright is refusing to uphold their contract or honor their warranty. Between the rude and hostile behavior from the owner, the lack of professionalism from the technician, and the complete failure to address an active infestation, I strongly recommend you do not use this company. We paid for peace of mind and professional service — instead, we were treated with disrespect, left with an unresolved rat problem, and forced to do the work ourselves. Save yourself the stress. Choose a different exterminator.”

Desiree C. via Google

“The initial inspection was great as well as packing and loading contents. When they delivered, they hired some guys from Home Depot parking lot, gave them a shirt and said 'trabajo'.A Few broken pieces several dents and knicks. I'm just glad the bugs are gone”

Sharron H. M. via Google

“Pablo is our technician and I was impressed with his knowledge of all things bugs and insects, how they are attracted to certain things and how everything in the bugs life is based on scent etc. Pablo is very professional and friendly and will determine the best course of action to keep bugs out of your house. He never tries to up sell you on services and he is very respectful of your home. Many other companies try to upsell you on things you may not need and don't have knowledge if you do or don't. Pablo and Cartwright don't do that. if you need it they will be honest. I highly recommend Pablo and Cartwright for you extermination needs.”

Joseph M. via Google