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“Customer Service is amazing. He was very knowledgeable and really took the time to explain things and ways to improve. I highly recommend!”

Front O. via Google

“Before I get into everything about my experience trying to get a radon mitigation system, a disclaimer. I am sure that FamilyGuard is a good company with great service. They have earned their rating on Google. Please take my experience with a grain of salt and give them a fair shake. Quotations below aren't exact, but they do reflect how I recall the convo. My home is small (about 1400sq/ft) on a slab. I discovered the radon levels in my home were 6-7pCi/L. After doing some research using state resources, seeing the reviews, and because a few of my friends gave amazing word of mouth about FamilyGuard, I thought it was a no brainer to reach out for a quote. I called and spoke with a lady. After giving her my information, she proceeded to look my home up on google and, after consulting with a coworker, informed me they would likely not be able to help me. When I asked why, she said "given the age of your home, it would be very complicated. We don't usually work on homes as old as yours". My house was built in the 1970s. After stating this, she then went on questioning the build of my home, asking if there had been any add-ons for my home. I am unaware of any work that may have been done, but did offer some thoughts about quirks of the house. She then informed me that "working on any home that has an add-on is just very complex and we don't typically work on homes like that". I then asked if someone could come out to give a formal quote, to which she said "oh a system like yours would be very expensive, $5000-$6000, at least". I said that was ok, I just wanted to get a formal quote after a professional looked at it so I could get an idea of it all. To which she said I was "a bit far from their usual service area". My home is 6 miles from the Fort Wayne FamilyGuard office. I live in Allen county, just not Fort Wayne limits. She said "if you really want to set up an appointment, we can set one up and charge you for the visit". This is where we politely ended the call. Not only was her informal quote way higher than my research suggested a mitigation system should cost, but also charging for the initial review appointment was not something I would have expected. I get confused in this because the reviews don't reflect what she said FamilyGuard does. One reviewer says their house is 150 years old. Other reviewers who mention price state something much more in the range I would have expected ($1000-$1600). FamilyGuard themselves has an epic video ad on their website, in which the target home is stated to be from the 1900s and has three foundation types, and they fix it. I have since gotten 3 other quotes from other mitigators (I now have more quotes, see edit below). 2 of which traveled farther than the 6 miles it is from my home to the FamilyGuard office. And none charged me for the initial appt (even the ones that were from home inspection companies didn't charge!). Each quote was within the range I would expect this to cost. I don't know if she was having a bad day, or if I said something, or if FamilyGuard just completely ignores any industry trends, but over-the-phone quoting 5x the cost of the competition seems a bit much to me. It felt like she was doing all she could to not let me be a customer. Edit: Replying to the owner's reply. Yes I agree unlicensed mitigators are a problem. I have since expanded my search criteria to IN-Licensed NRPP member mitigators with good reviews. I have on-hand 5 estimates now that meet this criteria. 3 from independent IN mitigators, 2 from national chains. The lowest quote was ~$1100, the highest was $1700. No charge for initial appt, despite greater travel distances. I have appts set with 2 other local IN-Licensed NRPP 5-star on google mitigators for quotes next week. I expect high-quality work to cost more, but not 3-5x more than comparable competitors. If you want to try again, start over, and give me a genuine estimate and justification for cost, I am willing to do that. You should still have my phone number in your call history. It's the 385 area code.”

Robert K. via Google

“We highly recommend Family Guard for your radon mitigation. Alex was very thorough in coming up with the best solution for our home. His integrity came thru by making sure the job was done correctly, taking his time, not cutting corners and being careful with our home.”

Brian A. K. B. via Google