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“Horrible customer service and horrible knowledge behind bat removal complete scam artists is what this company was. Justin promised us that the warranty plan we paid almost 2k for was guaranteed to remove the bats from my attic…. Well here we are a year later and they’re still here…. Fast forward when they first came out some 19 year old pulls up gets out of their company van and drives off didn’t say a peep to me at all… I had to call and complain. He then comes back out a hour later with some 80 year old who was getting on a Ladder not the 19 year old…. Then I asked him are you the one that drove off. Rudely he replied with yes I can’t do this myself. How frigging lazy. If you ask me. The women who calls you doesn’t speak English well enough and tells you wrong dates and is overall clueless of her job. She called me on Wednesday the 27th to cancel that day when my appointment was for Friday the 29th. When I asked why are you canceling I was told that the weather isn’t good for today as in she was saying for the 27th the day that she was calling me. This is not the first time the office staff has done this I have felt it was better to communicate by email at this point. Anyways…. They clearly could’ve made their way out to my home today the 29th as it did not rain till the afternoon say 3pm ish my brand new insulation is now being ruined by bats and me and my family have to breath in bat crap because of this careless company. Morgan has the most AI automated responses to my email it’s quite comical! I wouldn’t even consider renewing anything with this company! Given the other reviews of bat issues with freedom pest if I was the owner I’d give up on trying to treat for bats whatever you’re doing is unsuccessful and a complete waste of money on my end. What sucks too is the state of Massachusetts only gives you a certain time frame to remedy this situation! I think freedom pest may have to pay me for new insulation including a complete professional cleaning in my attic”

Belinda T. via Google

“Scott from Freedom was very thorough and knowledgeable. He did an excellent job. He said he would be back in 2 weeks to follow up. Thank you Scott. (Attn Freedom, we are hoping Scott can be assigned to our property for consistency. Thanks)”

Jennifer M. via Google

“I had an initial consultation for an unidentified critter problem and Justin came out to do an inspection. He was very thorough and identified potential areas of entry, took pictures and scoped the accessible areas. He summarized his findings, concluding that there were no active nests and offered some helpful tips. There was no pressure for additional services. I found him very professional and would definitely call Freedom Pest Control if I have any future pest control needs down the road.”

CasaliniOneill via Google