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“This is the worst pest control provider in the area. They show up and either say they can't complete the service because something is broken or say they completed the service when they didn't actually do anything. Charging for services not given and refusing a refund. The owner refuses to talk to customers and the office staff can't provide any answers.”

Penny S. via Google

“Technicians will show up sometimes willing to perform the service....but often give an excuse as to why they cannot. We were skipped an entire quarter for service and requested a refund for that quarter.....the owner emailed us back after 3 weeks of calling to let us know that we were only getting a partial refund for the quarter and he was terminating our relationship. Amazed how this company stays in business”

Josh R. via Google

“I have been a loyal customer of Mountaineer Pest Control for over two years and a local Pastor, but my recent experience has been extremely disappointing. For several months, my wife and I have tried to resolve a billing issue where we were charged both through ACH withdrawals and separate debit transactions. Despite multiple calls and conversations with different representatives, we were repeatedly given the runaround with no resolution. The most frustrating part was when one of their representatives hung up on my wife without a word, and no one ever followed up with us. This level of customer service is completely unacceptable. A company that values its customers should at least make an effort to address concerns, especially when a loyal customer is simply trying to resolve a billing error. I can no longer recommend Mountaineer Pest Control based on my experience. If you're considering their services, be aware that customer service and billing transparency seem to be ongoing issues. I hope they improve, but I would advise others to proceed with caution. I would have given 1 star due to the poor customer service when dealing with issues, but I’m adding another star because the technicians who came out to service our property were great. Gene, in particular, was outstanding—he is a valuable part of the company and always did an excellent job with the spraying and treatments. He alone deserves a 5-star rating. Unfortunately, despite his excellent service, we have to part ways due to how our concerns were handled by the office staff. Poor communication, lack of follow-through, and overall disregard for our billing issues made it impossible to continue with this company. We truly appreciate Gene’s work, but customer service matters just as much as the service itself.”

Kenneth M. via Google