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“If I could give them zero I would. Customer service from the “supervisor” was horrible. He was too sassy and too worried about being right than about what I was actually calling for. Called to cancel as they keep popping up even when I’m not available. Instead of addressing that issue, he wanted to talk about them fixing an earlier issue of them missing appointments. Do better learn to fix the customers issues instead of always feeling like you have to get the last word or get smart with a customer. I’ve never in my life spoken to someone who had this kind matter-of-fact attitude.”

7 A. H. via Google

“Got a text stating my home was to be serviced that day. The worker showed up within 30 minutes and while trying to get water to fill up his sprayer, the worker broke my outdoor faucet and didn’t say a word to me. The worker then asked if he could use the faucet inside my home due to him emptying out all of his supplies, thinking he was done for the day, that’s what he told me. I contacted Moxie and advise them of everything and did not hear a word back. For almost paying $200 to service our home you would think a email back or a phone call back would be nice and even offering to pay for the broken faucet.”

Matt S. via Google

“Please heed my words: Do not use this company’s services. They are a cesspool of unethical behavior, with pushy door-to-door salespeople, and rude customer service agents. Ironically, they are a pest control company, but when they descend on your area with their door to door sales tactics, you’ll confuse them with the very pests you are trying to eradicate. Companies like this drag down the public faith in business. They are a large company, and specifically their operations in the Columbus, Ohio area are a massive problem, Marysville in particular. Other reviews on Google read much like mine. I do not want you to go through what my family went through. I did not check Google before signing up for their service and will not make that mistake again. We were introduced to Moxie after a young salesman visited my house multiple times in one day. My wife asked him to come back later, and although he kept trying to push her into a sales pitch, he agreed to come back before dinner. Instead, he came back an hour late when we were putting my kids to bed. When he came back, he again was pushy with me, and became aggressive after I said I was hesitant. I told him that I was being considered for a new job, which would relocate me out of the area and I didn’t want to sign up since there was a cancellation fee. Instead, he told me that Moxie was a big company with locations all over, and they would work through this with me if they didn’t have an office where I was moving. That turned out to be a lie, and they are now charging me a cancellation fee. Months later, a saleswoman came to my house on a little hoverboard right before we were moving. I told her I was moving and asked her to cancel the next service. She said “Unacceptable” (admittedly in a joking way), but instead said she would have someone call to get the service relocated to my new area (again, they don’t have service in my area). No one ever called, and they tried to service the house after I moved. I had to cancel again so they didn’t enter the new homeowner’s property unannounced. After one month, a customer service representative finally called. He was rude, interrupted me multiple times, and became aggressive when I tried to have a conversation with him. I was right in the middle of the workday and could not get into an argument with him. Moxie attempted to run my card, but they didn’t have an updated expiration date. So when I received a request for updated info, I felt guilty that I submitted to their pressure, and I requested a company representative contact me so I can share how I feel my family has been treated unfairly. Two times I’ve emailed and I’ve yet to receive a call, only repeated automatic requests for updated payment. My belief is that this situation played out exactly how they intended it to go. Please do not engage with this company. There are other businesses who deserve your business and will do right by you. This is not one of them and given the consistency of aggressiveness and rudeness from company reps, I believe these traits are incentivized by company leadership.”

D S. via Google