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“Overall ok. Recent Saturday appointment was missed and they never notified me that they weren't coming. Not good for customer relations.”

Irving M. via Google

“Scott Lawrence was professional, courteous and carefully handled my personal property. He took his time and was extraordinarily thorough to make sure the property and stations were ample, loaded and doing the job. 10 out of 10 for him and his company; Premier Termite and Pest Control are lucky to have him as a representative.”

Stacey H. via Google

“We had an annual agreement in place for quarterly service visits. The actual reps that came to our home were always very cordial and competent. Unfortunately, their management/in office team is very challenging to work with. After being a client for a year, they apparently upgraded their internal customer management software - resulting in our account being purged and we stopped receiving services. We missed a quarter and realized that no one had been out and I called and they apologized and noted that it was a glitch in their system due to the platform migration. We understood, got re-enrolled and thought all was well. Then, we had a quarterly visit scheduled to occur in September of 2023. On the day that they were supposed to come by, they cancelled the appointment and said they would now be out 6+ weeks later. We said sure, that would be ok. However, 6 weeks after this delayed visit finally occurred, they called and wanted to schedule the next visit a few weeks out and I let them know that it has only been six weeks since the last service and that we are in good shape as this is a quarterly program, we should schedule for January of 2024, not early December. They indicated that their is nothing they can do and that their "system" dictates this schedule. I reminded them that they were the ones that same day cancelled our quarterly visit for the fall and pushed it out, subsequently creating this alternative schedule in the first place. They then said they would talk to management about this and ultimately came back a week later with the same answer - their system wont' allow it. As a final effort to help them solution the problems that they exclusively created for me, the loyal paying customer, I asked if they could simply dis-enroll me from their program and sign me back up and then schedule services for January to get back on the regular schedule. Shockingly, the response was "yes, we can do that, however, as a result of joining the program again, we will have to increase your rates". I could not believe they said this. They violated the terms of our previous agreement repeatedly and couldn't work to overcome the technical issues that they created internally just so I could maintain services every three months as agreed upon. I shared that I would find a different provider at this point. I wouldn't recommend working with this company - it is critical that you have a reliable vendor that you can trust to do the work that you agree on and pay for.”

John D. via Google