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“I agree with other reviewers who gave one or two-star ratings. While their pest control services are effective and friendly, the company has significant shortcomings. The main issue is lack of transparency. Despite their initial sales pitch, they deviate from their commitments. A door-to-door sales representative contacted me about their pest control services. Though the pricing was higher than local competitors, I signed up for an investment property. To be clear and fair, I signed the contract that included the early termination clause. About two months ago, an account manager informed me of my upcoming service in December. I knew I’d be selling my investment property then and asked about the necessary actions if the sale occurred before the contract expired. The account manager assured me there would be no issues since the property “sold” and I wasn’t canceling due to personal preferences. She clarified I only needed proof of sale and there would be no cancellation fees or penalties since the property wasn’t my primary residence. Today, the house sold. I called to cancel my contract, ready to show proof of sale disclosure. But the agent said I signed a contract that says canceling for any reason would incur an early termination fee charging $175.00, even though I have two services left. He refused to help me and said my options were to pay the early termination or transfer their services to my primary home. Extortion much?? Despite explaining the previous agent’s explanation, he said there was nothing he could do. Good customer service would dictate that there is ALWAYS something you can do! I asked to speak with another manager or owner, but he declined. For this reason, I will NOT consider their pest control services when my contract expires at my primary residence. This experience was negative, and I want to warn others about potential pitfalls. The only reason I am giving 2 stars is because their product actually did work to eliminate bugs.... but the juice is not worth the squeeze. Avoid if you are considering these guys!”

Kendall B. via Google

“Brad was wonderful. He was friendly and informative. Even our doggies loved him. We definitely recommend Brad and Urbanex. We got Urbanex when we moved into our new home, and they are worth it. Anytime I find an unexpected bug or critter, they come out immediately and handle the issue. Hands down, the best pest control company we've ever had. Matthew was our other technician and he was wonderful as well. We have the best service with Urbanex!”

Kristin F. via Google

“Tommy came to our local residence offering Urbanex Services. Very nice young man has a hard job in Sales. We did not want the service at the time but kept his name and number. We called last week for bug and rodent treatment at our rental unit. Expected to wait a few weeks out for treatment, less than a week later we met Wyatt our Exterminator! Wyatt is very knowledgeable and thorough in examining the house for cracks and holes. Wyatt pointed out holes and cracks we had not seen and told us the size of hole a mouse needs to enter the house. That scared us! He set the bait traps sprayed the house inside out and underneath crawl space, used pellets in the yard to kill off fleas, ticks and other spiders. Wyatt was fast, efficient and caring to wear booties on his shoes to not track mud in the house. I saw a few spiders trying to escape the spray immediately which he said it would flush them out and to expect an upheaval of bugs for a couple of weeks as it will flush them out! Overall Wyatt did an excellent job!! I do recommend using Urbanex for pest control!”

Google U. via Google