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“You should look elsewhere. The field technicians, once they arrive, are half decent. BUT they didn't have everything they needed to complete the job. That has been almost 4 weeks now and I am still waiting for them to return. Unfortunately, I paid via debit card and my money is. I have no leverage to get them back to complete the work. Their office personnel are absolutely HORRIFIC. Example: you can schedule them for a Monday between noon and 4:00. They will not show up on Monday. Nor will they call to say they are not coming. You will call the office Monday evening only for them to tell you that your appointment is tomorrow. I tell them tomorrow won't work because I won't be there to let them in. I tell them I will call them back. Keep in mind I have not yet called them back and on Wednesday I get a text message that a technician is an hour away for "my appointment"??? I called their office to tell them I don't have an appointment. They never confirmed it with me. The office will argue with you and say you're on the books. After three of these created out of thin air appointments, I finally get a hold of what I think is the office manager Scott. This is a waste of time. As he will 'look into it' and you will never hear from him again. Conclusion: I will go buy the materials needed and complete the job myself. The office has basically told me "good luck" getting a refund for the unfinished work. I WOULD NOT RECOMMEND”

Craig L. via Google

“This company has given me whiplash! Let’s start with the positives… One of the first companies to respond to my inquiry, they were able to come out the very next day to assess my bug situation. The sales rep, Zach, and both techs were initially very personable and answered all of my ten million questions. I was able to receive treatment at my home within the week and was assured a follow up appointment within the month would ensure my home remained bug-free. Now the not so good… The price quoted was given only AFTER I provided the amount someone else I know paid for a similar service. That was my first red flag, but I was desperate to get this work done ASAP so I ignored my better judgment. Can you say shifty business practices? During the initial inspection, I was then told I’d be provided a mattress encasement and climb-ups on the treatment date. On the date of treatment (Thursday, 9/11), I was told by the tech that he didn’t have the encasement and climb-ups, but that the office would call me and they’d send someone out the following day (Friday, 9/12). Well, no one called even though I reached out to Zach several times. As it was then a weekend, I ordered my own mattress encasement that came overnight via Amazon. At this point, I still had no idea when my follow up appointment would be scheduled and I was interested in a partial refund as no mattress encasement or climb ups had been provided as were promised. I finally got a response from Zach on Tuesday, 9/16, but only AFTER I called the corporate office in Florida and was told by their customer service rep that she could schedule my followup visit, but that I should speak with my sales rep regarding a potential refund. Zach then told me his boss would reach out by the afternoon of Wednesday, 9/17. After some reminding, I received a phone call from Scott that evening and was assured that he would “look into it” for me. No deadline for this was given, so I patiently waited over a week. I called Scott again on Friday, 9/26, and received a text back that only said, “Please text me.” I did and was still given ZERO update. In fact, he never responded again. I did have my follow up appointment today, Monday, 9/29, and the first thing the tech asked me is if they’d installed mattress encasements during the treatment… I almost laughed. Talk about a slap in the face. Bottom line. This company seemed to have wonderful customer service before they received my payment, but afterwards… not so much. And that’s truly unfortunate. You would think in today’s day and age that positive customer service would be a priority, but apparently not for this company.”

Michelle H. via Google

“They technicians are always very pleasant. They always speak to me first to find out if we have any concerns or need anything special or extra. They are very mindful of pets in the house as well as outside. Very good group.”

Amy H. via Google