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“These people are not honest. Was told the son of the company did an inspection and he never did. When I called his mom as it’s a family owned business she said he may have gone to the wrong house. Then she said he wasn’t feeling well. 🤨”

Shari B. via Google

“I purchased a home that they were the existing pest control company for and was liking the service. Had them for a year in a half now. Today was an odd turn I never expected. While I would have rated them well, their rude and uncaring attitude was noted and unappreciated. The elder mother and father run the business and the son is the one that comes out. The son is way easier one to deal with and talk to, but this family is stuck in the past and showed today that they don’t care for those they service. The issue would have otherwise been resolved today with the sons willingness to do what was asked, but the owner parents negated what the son was willing to do, and didn’t care that I called to say that was fine for me. Basically, other than telling you a day of the week they come (which isn’t always accurate with weather or when we started with them - things change and that’s ok with me), you don’t know what time of day they come, and that requires you be on high alert and ready to catch them when they do - to point out one area or another specifically. This also requires you would be home or available to do so, and I’m not always able to be. They will argue to high heaven that having a day is all you need and that they care to give. They gave you a specific day, and that is that. They feel it’s the customers responsibility to call them period. All I asked for was a phone call or text letting me know when you would be at my house on the day you service, so I wouldn’t have to call and hunt you down to tell you about one area or another in particular. I don’t always have the time or energy to catch you when you come, and it would be helpful to just have a heads up reminder so I can share a place or two to specifically address. The owners literally told me they refuse to call or text me to let me know when they are coming to my house timeframe wise. They shared that they don’t care if they loose any business bc they have a lot of business and I don’t matter. Save your time, energy, and money, and go with a company that better cares for your home and family. They don’t, and they they made it clear that they are ok with that.”

Carrie R. via Google

“What a poorly run business - shoddy work and then attacking their customers - beware of these people at American Termite and Pest!”

Jim S. via Google