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“I was a customer for 10 years. Scheduled my quarterly every three months, and annual termite. Paid right away. Scheduled easily via text right away. Very low maintenance customer. Easy Money for them. I always had my dogs boarded in cages and yard clean of dog feces before tech arrival. Caroline, the office manager has the worst customer service skills I have ever dealt with, especially for a local family owned business. I'm sure the owners don't care because they get plenty of business based on this false reputation they have. Caroline treats you like you are lucky to be a customer of theirs, almost like they are paying you to be their customer. It seems like this is also the attitude of the owners. You complain one time, they give you an attitude and make excuses like it was your fault, and that your lucky they will reschedule an appointment that they no showed and no called for. Oh and they also charged me for the appointment, when I was sitting and waiting for hours for them to come. I finally call, and the lady tells me I scheduled the wrong day and it couldn't possibly be her error. She refused to admit, even tho the system charged me for the appointment that never showed up. No apology, but instead she threatened to cancel me as a customer! She tells me I am a problem customer because 10 years ago one of their techs threatened to fight me in my own yard because I insisted that he do the outside first because my dog was already boarded and the gate was open and I needed to put her back outside for him to do the inside. He refused to listen to a simple request by the customer and got so angry he wanted to fight me. Later that day the Lady called telling me that everyone loves Tony the tech, I am the problem, and threatened to cancel me. I just apologized as the bigger person and moved on because it wasn't worth paying for a new termite bond since they refuse to transfer yours because they know they got you, which is also unethical. Years go by, and every other tech is great. They all remember me and love talking with me. They tell me that nobody likes Tony the tech and everyone has problems with him. Caroline office lady was lying. A few weeks ago I got several texts from several different numbers telling me to confirm my appointment. I confirmed through the automated one, but the office lady kept texting me to confirm. I asked her if they would still come if I didn't confirm. Well, she can't handle any form of kick back. She is on a power trip and can't talk nice to customers if they don't kiss her butt. She cancelled me, my termite bond was cancelled. I now have to pay for a new one, but she actually did me a favor. Based on all the reviews online, they don't honor termite bonds when termites and damage are found. Oh I also asked for the owner to call me back, but they never did. I also left a message asking this. Seems to full of themselves to contact a customer, they must feel it's not worth it to muster the spine because they have enough business. I'm sure they will respond to this review with their basic 1 star review response explaining how I was the problem, and spoke condescending to their staff. Nothing is further from the truth, any of their techs besides Tony would admit that. I never hung up on Caroline the office lady or demanded anything other than an apology and for her to admit fault when necessary. This is fair, an apology goes a long way. Instead she always just threatened to cancel me and hangs up on me, because she is a human being and doesn't need to be asked to admit when they wronged a customer.”

Edward K. via Google

“We've had quarterly pest service with them since Sept 2022 & I have zero complaints. The scheduler is always friendly & tries to be accommodating, they send auto reminder texts, and the professional who comes out to do the treatment is just that - professional. They show when they're supposed to and they're always friendly & respectful. Their rates are reasonable for the area as well.”

Amanda L. via Google

“Not interested in your business. And your rebuttal was exactly was exactly why I left you. Friends, go to Home Pest Control who was happy to get me on their schedule within 2 days on a weekend. Excellent office staff and field staff!!!”

Jennifer O. via Google