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“Not a fan. Started off well a few years ago - the tech sprayed baseboards as well as wherever else we needed inside and outside. Then, they stopped spraying anything but doorways and windows, at least that was what the new tech told us. That was several months ago. THEN, a few months later, another tech told us our gutters were really full, and that's why we were getting so many bugs. We just had someone come out and say our gutters weren't bad at all, and cleaned them out for way less than they usually charge, because they were literally already clean. Needless to say we're looking for a new pest control place.”

Megan T. via Google

“Tyler B did our quarterly service today. He was thorough, explained everything well. Was very professional and most kind! Totally enjoyed talking with him. I hope Tyler B. can become our regular technician to perform all our quarterly services. Thank you for sending Tyler when the other technician got sick.”

Shelley T. via Google

“I have developed such a strong relationship with Larry my service provider. But the front office. Whew The front office makes the entire experience, convoluted and complicated for no reason and all they have to do is TEXT me when my service is scheduled. Doesn’t seem like it’s that difficult, but it has been an uphill battle to have the office reach out to me to ensure that I have the time I need to do my due diligence that’s necessary with two dogs to take full advantage of the services that I’m PAYING for. I have almost canceled my service more than once and actually did it while I was still under my builders warranty before because the front office is not managed well at all. And when I pointed this out to the young lady who answers the phone, doesn’t deliver services to clients she ANSWERs the phone; who then became very agitated with my directness and my frustration for PESTUSA back office failing me month after the month after month and followed up with the office manager, the office manager had the audacity to tell me a disabled veteran That WE have a responsibility to ensure that I receive good customer service and I should be mindful of the young person‘s feelings. I’m not saying this generation is doomed, but I will tell you managing their emotions is not a group activity. It is an individual responsibility and when you are on the clock getting paid for your services you better muster the strength and Will to know how to do your job, maintain YOUR own composure instead of asking people who don’t have a job anywhere to basically be “professional “. IKYL! Fish rots from the head is what my daddy taught me. When it comes to Pest Control, if the front office is the problem, doesn’t the solution seem simple? Speaking with my neighbors this is a persistent issue. I’m not unique ergo I AM NOT the problem.”

LaToya M. via Google