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“Absolutely terrible customer service and communication, every step of the way. When we bought our house it was still under contract with West. They sent letters asking us to schedule an inspection, so I did. Call 1 - She said specifically that we had a note that our crawlspace was small, so she'd have to schedule the "little guy." We made an appointment. Visit 1 - The employee came out and said he was too big for our crawl space. We needed the little guy, so someone would call to reschedule. No one called. Call 2 - I called to reschedule and reaffirmed that we needed the little guy. Visit 2 - A different, smaller employee came out. My husband was home and showed him to the crawl space. An hour goes by and my husband checks to see how it's going. The guy's gone. No mention of the results, no form, no paperwork, not even a "Have a nice day." He just left. Call 3 - I called to ask how we get our results. She said we should get them any day now. Call 4 - Called again to ask how we get our results. She said we should get them any day now. Call 5 - Called again to ask how we get our results. She said we'd be getting our results by email. I told her that no one ever asked for our email. Turns out they were sending them to the previous owners' email. I updated our email address with them. Call 6 - Since we finally got our results, I called to cancel our policy. I explained the above and she apologized and said the manager would call me. The manager never called me. Aaaaand I just got a text asking me when they should schedule their inspection because apparently I was still paying for the termite policy, which I had been assured was cancelled. Please save yourself the trouble and call anyone else.”

Megan G. via Google

“Don’t honor their word or their work. Paid for extermination of moles. 2 months later still mole problems. Was told initially to contact them at any sign of mole activity. This is my second time to contact them after their treatment. They came back after the first notification but now refuse to unless I make another payment. Again this company does not honor their word to the customers.”

Scott H. via Google

“Hired this company in October, because I was finding underground tunneling in my front and back yard. I informed the technician that whatever it was came above ground and was chased and then jumping at my dog. Was told by technician he would treat for both moles and voles. After the treatment I was still finding tunneling tearing up my lawn. Called them back and was told no problem they would come back as many times as it took. But each time the technician came back, he was treating for moles. But I figured he was the professional and knew what he was treating for. I had to call 2 more times. The last time I called, I was told because they were probably voles/mice that they could treat again but it would cost me another $400 + for a NEW treatment. Now the technician is saying I TOLD him they moles. I KNOW what I told him and he made the decision to treat the wrong critters. So now I'm out $432 with a wrecked lawn. If I could do it again, I most definitely would not use this company. Nor will I ever recommend to anyone who asks. Now I will spend more money and try to trap them myself.”

Lisa B. via Google