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“Edit to the Edit: The owner replied to my review only after I submitted complaints to the Idaho AG and BBB. I called the number supplied and it was the same phone tree as every other number. I was finally connected to an agent who connected me to a manager. This manager tried at least 4 times to get me to keep my service and offered me one free service despite me telling him that all I wanted was for this company to forget I exist. I finally received a cancellation notification, but the lengths I had to go through were excessive and ridiculous. After researching, I found that it is owned by Rollins which is a large company that also owns Orkin and many other pest control businesses. Edit to add: Three months after I called and cancelled they notified me that they would be servicing my property. I called customer service again and told them no, I cancelled and that any activity on my property will be considered trespassing and I will not be paying any further invoices from them. Again, I was told that customer service would call me back because only a manager cancel. Cancelling this service is harder than cancelling a gym membership. They are purposefully not calling people back in hopes that they'll just give up and allow the service to happen. If they do not call me back I will be filing a complaint with the Attorney General's office for my state. This company has been nothing but upselling and aggressive sales tactics for nearly four years, I only kept using them because I didn't want to go through the process of finding a new company. Did whatever they spray keep the bugs away? Yes, which I appreciated. The technicians that had my account were nice and thorough. The sales pitches and constant upselling are what finally drove me away from this business. I get it, they want to make sales and make money, that is how business works. I've been in customer-driven business for 20 years. This is not the way to treat customers, build a rapport with them, or generate long term relationships with clients. I had to temporarily block their sales phone number because they called me four times in one week. They sent me a contract for mice and rats which I did not request and there was no communication that it was coming (I thought that it was a contract renewal or rate change and almost signed it). They also pushed extended services on me extensively in person, phone, and text even when I told them I was not interested in being upsold. They went so far as to text me to let me know they were ready to do the extended service that I had expressed interest in. When I told them I absolutely did not request that service they backtracked and said it was for another customer with the same name. In reality, they've been trying to gaslight me and pressure me into adding extra services that I don't want or need. How many people have they tricked into signing up for extra services that they didn't need/want? I don't appreciate companies that try to take advantage of their customers.”

Melissa S. via Google

“Trouble company to do busy with. Aggressive and tricky sales tactics. They sign you to length contacts and lie about it. Once my original contact was up I called to cancel and of course. They offered me a good deal for a limited time. I asked if it locked me into another time contact and they said NO. So when I called today to finally cancel they tell me Im under contract for the rest of the year. I told the Rep that is was I lie even though he said he can see it on his screen. I finally get to a Supervisor named Juan who tells me the same thing. So I said prove it. He went into an email sent to my wife extending the contract for another year, BUT IT WAS NEVER SIGNED BY HER.. So then like a time share presentation he keep trying to sell me. I finally said... I don't care if its free... Cancel my program now. Plus I asked why did the 1st Rep see in his system that I was still under contact for the year when in fact I was not..plus nothing was ever sign agreeing to it. THEY LIE TO TRY AND FORCE YOU TO STAY.”

Steven B. via Google

“Salesman was nice but they will not cancel my agreement. They keep coming and billing me for each visit to my girlfriends house. All good until they starting showing up more often than what was agreed upon and sending bills for each visit when we signed up. I wonder if they are the reason my cats are getting sick? Filing bbb complaint”

Chris H. via Google