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“They just sold to Clark's Pest Control. I hope they keep up the great customer service. And terrific work”

Jon C. via Google

“Best ever”

James M. via Google

“UNSCRUPULOUS ACTIONS BY SENTINEL PEST MANAGEMENT! My first experience with Sentinel Pest Management was promising. They came out sprayed for ants and I paid in full (cash), as instructed by T-Bone. Sentinel does not accept credit cards from first-time clients. However, what occurred subsequent from this event has been a nightmare. Below is an outline of what occurred. 1. 6/29/18: I received an email from Patti, informing me my next service is coming up 2. 6/29/18: I immediately respond to Patti's email stating that I do not require service and I will contact them in the future if I require service 3. 7/30/18: Sentinel contacts me informing me they will be in my area to perform the service that I cancelled on 6/29/18. 4. 7/30/18 (date of alleged rendered service): I immediately text Patti and T-Bone informing them not to come to my residence as I do not require service. As per my request, no one services my house (I have security cameras and my backyard gate is kept locked). There were no intrusions onto my property per the security cameras. 5. 9/4/18: I received an email from Patti stating my next service is coming up 6. 9/4/18: Immediately, I response stating that I do not require service. 7. 9/6/18: Sentinel contacts me stating they will be out in my area to perform service 8. 9/6/18: Immediately, I text T-Bone and Patti to cancel service and contract. T-Bone confirms and wishes me the best. 9. 12/14/18: I receive a letter in the mail from Konrad, Kirkland and Wynne, LLC, a collections agency, informing me that I owe Sentinel $75, which is legally demanded to be paid within 10-days. The letter also states that despite repeated requests from Sentinel the account remains unpaid. I have an Exceptional Credit Score, as such, receipt of this letter was a shock to me. I called Joseph at Sentinel to resolve the issue. He informed that a number of accounts were inadvertently sent to collections. Per Joseph, all of the accounts that were sent to KKW, LLC were cleared by Sentinel. However, no documentation was provided by Sentinel proving that this matter has been closed with KKW, LLC. Furthermore, this situation should have not occurred for two reasons: 1. Sentinel did not provide any additional services at my house, which would constitute an outstanding balance. 2. Sentinel never contact me regarding an outstanding balance on my account, as per the letter from KKW, LLC. If Sentinel had contacted me, this issue would have been resolved. Joseph informed me that Patti normally sends out an invoice for any balance due. Obviously, since no work was performed at my house, there was never an invoice emailed or mailed to me informing me of this alleged outstanding balance. Whether this occurred by error by Sentinel or was done intentionally, it is UNACCEPTABLE, for Sentinel to jeopardize a customer's credit rating. Sentinel should have attempted to contact the customer prior to submitting any alleged outstanding balance to collections. At this point, all email and texts back-up have been provided to Joseph. I am anxiously waiting for written confirmation that this situation has been cleared in Sentinel's A/R system and with the collections agency. I will be reporting this situation to the BBB. AVOID this Unscrupulous company.”

G M. via Google