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“Here we are, five years later... my review is significantly different! Stupid me for not checking up on his work I paid for. Full crawl space remediation -- five years later I find all the insulation was removed and NEVER REPLACED. All the vapor barrier was removed and only PARTIALLY REPLACED - IMPROPERLY! I HAVE FOUND Lance IS NOT licensed to do crawl space remediation. Five years later, we still have rats and mice even though supposedly all entry points had been sealed. He always said my house was a mystery - how were they getting in? One major entry was never sealed. He did well for the first part. Then he just quick coming and was totally non-responsive - BUT - HE CONTINUED TO TAKE MONEY FROM MY ACCOUNT. Took a lot to cancel that through my bank. He eventually came back - a few times, then disappeared again. I contacted him three weeks ago regarding the work he never did and asked for a refund since I now have to pay someone else to do the work. He said he needed to think about it, then texted the next day to say he would refund, however, I would need to be patient! Since then he has said he is selling his house in January. Won't commit to an amount. Won't commit to a date. Just blowing me off. Crickets..... He is not leaving me many options. I would NEVER recommend anyone ever utilize this business. BEWARE!!! Make sure you check for licenses - HE IS ONLY LICENSED FOR PEST REMOVAL. His website says 100% SATISFACTION GUARANTEED!! Appears that was a lie also! Claims of non-toxic products - turns out that was not true either. Removal of DEAD RODENTS - Not true either. Put poison in the crawlspace ensuring dead rodents would be there. Only removed the ones right by the door and only if I stood and watched to make sure he even looked. I GIVE THIS BUSINESS A ZERO RATING!! Not sure what happened in his life, but he IS NOT responsive, dependable, professionall, or kind anymore. I question his knowledge level about this business now, as well. RUN in the other direction from Upper Left Pest!! Have to give one star to get it to post - should be a zero. This was my review five years ago. Lance is very responsive, dependable, professional, and knowledgeable! He is kind, honest, does good work. Clean up was great. When they came to fix the damage caused by rodents, they arrived on time & worked quickly. The first day I called him, Lance arrived that day. His costs are in keeping with other similar businesses. Bonus - his vehicles are unmarked, so no neighborhood pest shaming. Reasons I chose Upper Left Pest -- Lance would come the same day I called AND he is the only exterminator, I found, that uses a No Secondary Kill product. That was important to me as we have cats, dogs, and wildlife. Highly Recommend Lance and Upper Left Pest!!”

Pauline M. via Google

“We’ve been using this service for years, Lance is great and super knowledgeable! Recommend for sure.”

Kaity M. via Google

“Update 9/19/23 Refunded! Lance contacted us last week and made good on a refund for the work not done. I have a great deal of respect for him in making a difficult phone call and then making good on a return of the money paid him for services not done. I wish him well and hope that everyone who chooses Upper Left Pest is supported and provided services paid for. Since he refunded our money, I’m changing my review from a one star to two. Update 9/2/23: filed complaint with BBB, and will now attempt to get refund through small claims court. Paid $2000 for a down payment on work that would be done. Only step one of three steps was completed. Bait boxes set in July and he was to have returned last week to move on to the next step. We’ve been smelling dead rats and retrieving those we can reach. If you see this review, we have not seen or heard from him.”

Mary N. via Google